Premiere Pro Instantly Crashing On Save or Export

Forum|Forum|1 year ago
December 23, 2024
2 replies
602 views

It just started doing this. Doesn't matter which year what version, if I try save as or export I immediately get a crash report. This is crazy! I updated to the latest studio drivers, uploaded all versions of Premiere pro and it still doesn't matter. 21-22-23 and 25. It carshes on export. Regardless of which hard drive I choose. Davinci works with ZERO issues. Go figure. This is absolutely pathetic that I cannot even use a software's basic tools I pay a fortune for.

Crash

Correct answer Targa VFX

The problem was Aspera Connect. I wish I could've found this before nuking everything. As you can see in the link, I'm not the only one having this problem. Uninstalling Aspera and reinstalling according to a suggestion in the link solves the problem.

https://community.adobe.com/t5/premiere-pro-discussions/crashing-when-accessing-file-explorer/td-p/14857085

Peru Bob

Community Expert

Here is the link for the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

R Neil Haugen

Legend

This would be extremely rare. There are several million daily users working without this.

So something is screwy on your setup.

Have you tried the Adobe CC Desktop Cleaner app? That nukes all Adobe software so you can download the CC Desktop app and completely start over.

Everyone's mileage always varies ...

T

Targa VFXAuthorCorrect answer

Inspiring

The problem was Aspera Connect. I wish I could've found this before nuking everything. As you can see in the link, I'm not the only one having this problem. Uninstalling Aspera and reinstalling according to a suggestion in the link solves the problem.

https://community.adobe.com/t5/premiere-pro-discussions/crashing-when-accessing-file-explorer/td-p/14857085