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hunter Schlay
Participant
July 30, 2024
Question

Premiere Pro Keeps Crashing. Everything is updated and there's plenty of space on my PC.

  • July 30, 2024
  • 2 replies
  • 1128 views

Every part of my pc is updated and running every other program runs completly fine just premiere pro wants to take a dump sometimes on launch and others in the middle of my edits. Here is a link to some mini dump files if anybody can make use of them. I would love to get this fixed idk where to go and who to ask...

https://drive.google.com/drive/folders/15buNlzmSsk5RLDKyPG4yQAdOttM3pyTD?usp=drive_link 

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    2 replies

    H
    hunter SchlayAuthor
    Participant
    July 31, 2024

    My premiere keeps crashing and I have all of the newest drivers for my pc.

     

    Nvidia studio drivers 560.70

    intel 32.0.101.5768

     

    my specs are:

    i9-14900ks

    Geforce RTX 4090

    MSI MEG Z790 ACE MAX

    128 gb g.skill ram

     

    The footage I'm working with is mainly mp4 sometimes working with mov with some projects.

     

    For some reason the diagnostics tool keeps telling me to update my graphics drivers even though I've deleted and reinstalled them many times but it keeps popping up with this.

     

    Some of the crashing occurs on launch and other times I can get a few edits in before it crashes interrupting my project.

     

    Here are some mini dump files if you can make use to them... 

    https://drive.google.com/drive/folders/15buNlzmSsk5RLDKyPG4yQAdOttM3pyTD?usp=drive_link 

     

    Would love some help on this...

    R
    Community Expert
    RobShultzCommunity Expert
    Community Expert
    July 31, 2024

    You may want to try a previous version of the graphics card driver and see if that helps.

    R
    Community Manager
    Rach McIntireCommunity Manager
    Community Manager
    July 30, 2024

    Hi Hunter, 
    I'm sorry to hear that.  Can I ask what you PC specs are, what version of premiere are you in, and what type of footage are you using?  Also, if it's an Intel chip - is it 13th or 14th gen?

      H
      hunter SchlayAuthor
      Participant
      July 30, 2024

      i9-14900ks, MSI MEG Z790 ACE MAX,  GeForce RTX 4090,  128 gb g.skill ram. So, 14th gen and premiere is on version 24.5. The footage is mainly just mp4 footage but sometimes .mov footage will be edited in some scenarios. 

      R
      Community Manager
      Rach McIntireCommunity Manager
      Community Manager
      July 31, 2024

      I would check with Intel and see if you are experiencing chip degredation as Gen 13 and 14 have an issue with the chips.  You can run a test here: https://www.youtube.com/watch?v=wkrOYfmXhIc&t=497s

      Although I wouldn't want to rule out Pr.  If you're able to share a project file and sample media clip as well we can try and recreate the issue on end and see if it is a bug.

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