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Stan261553160kz2
Participant
September 16, 2022
Question

Premiere Pro keeps crashing whole PC

  • September 16, 2022
  • 3 replies
  • 525 views

Hi,
I'm considering switching away from Premiere pro for this problem alone. Once I start editing, it will take about 10 minutes before my whole main monitor goes black and my whole PC goes unresponsive. I have to force shutdown my PC by holding the power button to get out of this state. Editing is simply impossible in this state. I have never had this problem until about two months ago.

My specs are:
GPU: AMD Radeon RX6700XT (Driver version 22.8.2, the latest)

CPU: AMD Ryzen 5 5600X

OS: Windows 10 Home

Ram: 32GB 3600 DDR4 Memory

I am also running the latest Premiere Pro version, 22.6.2, although I have had this problem on other versions too.
I hope someone has a solution to this problem. I am unable to finish any of my projects with this problem in place.
Thanks in advance

This topic has been closed for replies.

3 replies

R
RjL190365
Legend
September 20, 2022

I think that this has something to do with AMD itself depreciating OpenCL support in newer drivers. OpenCL support will be completely discontinued in a future AMD Adrenalin driver release. And when that occurs, Premiere Pro will become permanently locked to the software-only MPE mode (no GPU acceleration whatsoever with a discrete AMD Radeon GPU) unless Adobe decides to instead support what will replace OpenCL for GPGPU processing on AMD GPUs.

 

And that is not to mention that OpenCL 2.1 (the most recent OpenCL version that's supported in the latest AMD GPUs) and its immediate OpenCL 2.0 predecessor have always been problematic with Premiere Pro.

    R Neil Haugen
    R Neil Haugen
    Legend
    September 16, 2022

    Have you tried the Adobe CC Cleaner tool?

     

    That ancient DOS-window type utility completely removes the app chosen from the computer/registry/everything. It's the "clean" way to start over, and typically the main fix for something this drastic.

     

    Neil

     

    Adobe CC Cleaner Tool

    Everyone's mileage always varies ...
    S
    Stan261553160kz2Author
    Participant
    September 16, 2022

    Yes,
    I cleaned everything and fully reinstalled Adobe Creative Cloud and Premiere Pro today.

    Stan

    R Neil Haugen
    R Neil Haugen
    Legend
    September 16, 2022

    With the Adobe CC Cleaner tool? I ask, because it's fairly common for users to think the uninstall via either the CC Desktop app or the OS uninstall options is the same thing ... which neither are even close.

     

    So, just making sure.

     

    Neil

    Everyone's mileage always varies ...
    R Neil Haugen
    R Neil Haugen
    Legend
    September 16, 2022

    That is very odd. Yowza.

     

    I'm running a 3960x build by Puget, with a 2080Ti, and getting awesome playback. What's the diff?

     

    If you set your Project option for Mercury Acceleration to Software only, does the problem go away? If so, then it's the GPU that is at issue somehow. That's the first troubleshooting step I'd take.

     

    Neil

    Everyone's mileage always varies ...
    S
    Stan261553160kz2Author
    Participant
    September 16, 2022

    I tried both render settings, GPU and software. Both have this problem.

    Stan

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