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Participant
July 27, 2025
Answered

Premiere Pro Keeps forgetting how to read R3D files

  • July 27, 2025
  • 3 replies
  • 430 views

I am currently working on a television project that has multiple cams (GoPro's, Sony's, and a RED Gemini 5k). I have setup all my RAW project files for each day under a production, and have had no problems with any footage, until I began importing R3D files.

 

I made sure not to change the file structure when copying the files off of the production RAID and onto our company's server. Then, I used the media browser to import all files.

 

The problem is that every second or thrid time I go to re-open a project with R3D files in it, it does the following things:

 

1. It will begin relinking media, then stop at a certain percentage, and not go any further.

2. If I try to manually relink the R3D files (which have not been moved or touched since first ingest) the program freezes and stops responding until I close it.

 

I have tried every solution I could find including:

- resetting app preferences

- resetting plugin load order

- deleting my media cache files

- changing my media cache location

- giving the media cache a 745GB limit

- Uninstalling and reinsta.lling

- restarting my computer

- opening on other editors computer (where they link with no issues)

- relinking on other editors computer (relinks no problem)

- updating my NVIDIA drivers to Gaming and Studio

- downloading the RED cine softwares

- duplicating the project, deleting the R3D files, and trying to relink them (when I open the media browser to do so, they appear and then become stuck on "processing" with no thumbnails)

 

I have run out of things to try, and seemingly after hours of fiddling with it, it'll just work until I close it and try to reopen it the next day. This is a highly frsutrating issue (one of the many that raises my blood pressure and fills my swear jar, while using the Adobe Suite). I would really appreciate some help from the community! Thanks!

 

Specs:

 


Processor: 13th Gen Intel(R) Core(TM) i5-13600KF (3.50 GHz)
Installed RAM:  64.0 GB (63.8 GB usable)
System type: 64-bit operating system, x64-based processor

Motherboard: Gigabyte Technology Co. Ltd. Z690 UD AX DDR4 (U3E1)
Edition: Windows 11 Home

Version: 24H2

Graphics Card: NVIDIA GeForce RTX 4070 12GB

Premiere version: 25.3

Storage:

C Drive: 1863GB Samsung SSD 870 EVO 2TB (SATA (SSD)) (0.98TB free of 1.86TB)

New Cache Drive: 7452GB Seagate ST8000DM004-2CX188 SATA III 6.0Gb/s (Empty)

Old Cache Drive: 931GB Western Digital WD Blue SA510 2.5 1TB (SATA (SSD)) SATA III 6.0Gb/s (Empty)

 

If someone could explain how I can find a Premiere Pro program/event/error log with detailed info on what might be going on, that would be great.

 

Screenshots of issue:

 

Stuck on relinking:

 

 

File structure remains intact: (duplicated project, offlined everything, all other codec relink normally in the file locator except R3D files

 

After clicking ok to relink the r3D files it freeezes and crashes:

 

Duplicated project, deleted all R3D files, went to reimport from media browser panel:

 

When tryign to import from here, it just gets stuck on a loading bar that never moves saying "importing media"

 

This is how the files (that worked fine yesterday) appear today in my project panel: 

 

Now it has also seemingly lost a few other clips from the other cameras...but only a few of them. I am at a loss and have no hope for help from the Adobe team so I just wanted to reach out to the community to see if any one else encounters this issue and if you've found a fix yet?

 

 

Correct answer XFILE12

I may have found the solution while troubleshooting with the help of ChatGPT. After completely wiping out all of my Adobe installations manually and with the cleaner tool, I removed all my plugins and reinstalled. The project opened without any relinking issues at all. Then I added my plugins back in and BAM same issue again. I then tried removing just the insta360 refram plugin....and it worked flawlessly! If any of you have the insta360 reframe plugin and run into issues with the RED importer inside premiere, try disabling or removing it entirely from your program!

3 replies

arthurmorgan216
Participant
February 18, 2026

thank you for your help man.

LongHaulMDG
Inspiring
August 8, 2025

THANK YOU XAVIAR

This was driving me NUTS!

XFILE12Author
Participant
August 8, 2025

SAME! I'm just glad I wasn't the only one!

XFILE12AuthorCorrect answer
Participant
July 29, 2025

I may have found the solution while troubleshooting with the help of ChatGPT. After completely wiping out all of my Adobe installations manually and with the cleaner tool, I removed all my plugins and reinstalled. The project opened without any relinking issues at all. Then I added my plugins back in and BAM same issue again. I then tried removing just the insta360 refram plugin....and it worked flawlessly! If any of you have the insta360 reframe plugin and run into issues with the RED importer inside premiere, try disabling or removing it entirely from your program!

MicahBrownMedia
Participant
September 11, 2025

Oh, man. Thank you so much for figuring this out. I was dying!