Premiere Pro keeps freezing even with sufficient specs

Forum|Forum|1 year ago
December 23, 2024
4 replies
2813 views

For some reason Premiere keeps freezing for a few seconds when I want to play my video. It doesn't happen every time, but it happens enough to be very annoying. Sometimes Premiere even goes to "Not Responding" mode. I have sufficient specs (RTX 4060, 32GB DDR5 RAM, 2TB storage), but it still has these issues. It doesn't even seem to matter if there are many effects on the clip being played back; it still has the problem. Someone please help because this is wasting hours of my day that I can't afford to lose.

L

Luke2984491936f6Author

Participating Frequently

I found what the issue is, and I couldn't find anything about it on the forums. For some reason, muting audio tracks or cutting a clip causes playback to freeze. There might be other things causing it, but there are the ones I've seen. I have no idea how to fix this so help would be appreciated.

Peru Bob

Community Expert

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try creating a new project and import the old one into it.

Peru Bob

Community Expert

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. Do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

L

Luke2984491936f6Author

Participating Frequently

Thank you so much! The driver I had was outdated and was the gaming driver. I switched to the updated studio driver, which decreased the amount of freezing a lot. But then I realized I was accidentally on the beta version of premiere, which for some reason was capping my memory usage at 16GB. I switched to normal premiere and it's pretty much completely smooth.