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Participant
October 8, 2021
Question

Premiere Pro Keeps freezing

  • October 8, 2021
  • 2 replies
  • 12414 views

The application keeps freezing. I have updated to the newest version, uninstalled, and reinstalled and restarted my computer several times. Has anyone else had this problem or know how to resolve this?

 

Thnaks!!!!

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
October 8, 2021

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

Community Manager
October 8, 2021

Hi Perry5CEF,

 

Sorry to hear about this. Is it freezing while doing anything specific or is it random? Let us know the system specs (OS, CPU, GPU & RAM). We're here to help, just need more info.

 

Thanks,

Sumeet

Perry5CEFAuthor
Participant
October 8, 2021

Thanks for getting back to me. Not in particular, it just freezes automatically anytime I open the program and a project. 

 

Thanks,

Alexis 

nishu_kush
Legend
October 9, 2021

Hi Alexis,

 

Does it crash while opening a particular project? Please try the following:

  1. Reset the preferences of Premiere Pro: https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158 
  2. Open Premiere Pro and create a new project.
  3. Go to Window > Workspaces > uncheck "Import Workspace from Projects".
  4. Import your project (File > Import).

Let us know if it helps.

 

Thanks.

Nishu