Premiere Pro Keeps freezing

[Perry5CEF]

The application keeps freezing. I have updated to the newest version, uninstalled, and reinstalled and restarted my computer several times. Has anyone else had this problem or know how to resolve this?

Thnaks!!!!

[Sumeet Kumar Choubey]

Hi Perry5CEF,

Sorry to hear about this. Is it freezing while doing anything specific or is it random? Let us know the system specs (OS, CPU, GPU & RAM). We're here to help, just need more info.

Thanks,

Sumeet

[Perry5CEF]

Thanks for getting back to me. Not in particular, it just freezes automatically anytime I open the program and a project. 

Thanks,

Alexis 

[nishu_kush]

Hi Alexis,

Does it crash while opening a particular project? Please try the following:

1. Reset the preferences of Premiere Pro: https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-reset-trash-preferences-in-premie... 
2. Open Premiere Pro and create a new project.
3. Go to Window > Workspaces > uncheck "Import Workspace from Projects".
4. Import your project (File > Import).

Let us know if it helps.

Thanks.

Nishu

[Perry5CEF]

Hi Nisku,

I wouldn't say it necessarily crashes but that it just freezes. I followed your steps and it the import workspaces from projects was not checked. 

so I am not sure what it is. 

[Peru Bob]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...