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Premiere Pro No Audio

New Here ,
Oct 12, 2022 Oct 12, 2022

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I have a Acer Aspire 5 (A517-52G) 16GB. Its brand new. I downloded premire pro and noticed the sound wont playback. The audio meteres show that sound is playing but i cant hear anything. It picks it up for a milisecond then cuts off to silence. 

 

I checked the input and ouput and they are correct.

I have cleared media cache.

the audio files themselves are fine and compatible. 

I have uninstalled and reinstalled.

 

I need this for university! what can i do to fix this?

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correct answers 1 Correct answer

New Here , Nov 13, 2022 Nov 13, 2022

Hey everyone, thanks for the replies. I found the problem.

My input was set to the laptop mic and i had headphones on so thats why it was picking up a tiny bit of noise in the output. My bad! I was used to my old settings being no input on my old laptop. Thanks for your help. 

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Community Expert ,
Oct 12, 2022 Oct 12, 2022

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

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Community Expert ,
Oct 12, 2022 Oct 12, 2022

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The fact that you hear a little bit of sound when you start playing is puzzling.  Do other apps play audio correctly?  Does the computer have a headphone jack and can you test this behavior monitoring with headphones?  or does connecting a headset via usb work?  

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Community Expert ,
Oct 12, 2022 Oct 12, 2022

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quote

 

 

I checked the input and ouput and they are correct.

 


By @DAYNA ALICE26557294f8iy

 

What settings did you use, please post screenshot.

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New Here ,
Nov 13, 2022 Nov 13, 2022

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Hey everyone, thanks for the replies. I found the problem.

My input was set to the laptop mic and i had headphones on so thats why it was picking up a tiny bit of noise in the output. My bad! I was used to my old settings being no input on my old laptop. Thanks for your help. 

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