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Correct answer Carlos Ziade

try to log out/in from the creative cloud app

reset preferences

clear cache

delete render files from sequence

3 replies

S
Community Manager
Sumeet Kumar ChoubeyCommunity Manager
Community Manager
May 31, 2024

Moving this thread to the Discussions tab for any further troubleshooting or queries.

yash-lucid
yash-lucidAuthor
Inspiring
June 1, 2024

I disagree with calling a bug a discussion as I found a solution from a 2018 post.
This is a bug and I posted it here hoping it would get to devs.

    S
    Community Manager
    Sumeet Kumar ChoubeyCommunity Manager
    Community Manager
    June 3, 2024

    Hi yash-lucid,

     

    Sorry to hear about this issue. We can get this checked. Are you experiencing this issue with Pr v24.4.1 & are the files saved locally or on a network drive? Also, was the project created in the same version of Premiere Pro or in the previous version?

     

    Thanks,

    Sumeet

    yash-lucid
    yash-lucidAuthor
    Inspiring
    May 31, 2024

    Easiest fix for me was:
    Sign out of CC

    Reboot and sign back in.

    C
    Community Expert
    Carlos ZiadeCommunity ExpertCorrect answer
    Community Expert
    May 31, 2024

    try to log out/in from the creative cloud app

    reset preferences

    clear cache

    delete render files from sequence

    yash-lucid
    yash-lucidAuthor
    Inspiring
    June 9, 2024

    I am experiencing this issue constantly, it looks like what you suggested is merely a tiresome workaround, not a fix - as it requires rebooting quite often.


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