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tariqq68390858
Participant
December 26, 2021
Answered

Premiere Pro NOT compatible on my newest desktop BUT I am using it on older systems.

  • December 26, 2021
  • 5 replies
  • 20984 views

Hi

 

I have tried today to install Adobe CC Premiere Pro (PP) on my newest PC (it's not brand new necessarily, it's just the newest and highest spec PC I have) but it is saying PP is currently not compatible (must be the latest versions of PP that is not compatible presumably). Meanwhile a much older PC I have still have PP running.

 

Any ideas on what I can do? or reasons why?

 

Some more key detail below.

The fact that I cannot use it on this PC is somewhat surprising because while this PC is still about 3 years old, it still is much newer than my older PC which is much lower spec'd than this PC; as I say PP currently still works on my older PC.

 

My newer PC, on which it is not compatible, though admittedly still 3 years old, when I had it built for me was at that time (2018) a very high performing PC (incl. it has three disks / drives two of which are SSDs along with what was then in 2018 one of the top graphics cards); as I say, on paper its miles better than my older one. 

 

I have attached the system information screenshot  for my current newer PC, in case that is helpful (system info incl. Summary and for the Display & Graphics, Disks and Drives).

 

Can anyone help on why it might not be compatible and how to work around it so I can use the latest possible PP on it? 

 

I am thinking maybe it is because my older PC still has the older PP that have not been able to be updated but still mean they can run PP.

 

While the current PPv version being offered by default on the CC website, is still too high spec for my current PC even if it is much newer and better spec'd.

 

If this is in fact the reason, what advice is there on how I can today download a slightly older compatible version of PP.

 

I tried to find a preceding versions of PP that will tun but could not locat any on any page of the Adobe website.

 

Or, if this is likely due to another issue, then any other trouble shooting solutions or advice would be most appreciated.

 

My current PCs system information is attached. 

 

Thanks 🙂

Correct answer RjL190365

There are two major problems with your system:

 

  • First and foremost, is your version of the Windows 10 operating system. The Windows version, 15063, is a build that dated from way back in April 2017. In other words, version 1703. Premiere Pro 22.1.2 (the latest release) now requires version 1909 or later of the Windows 10 OS just to even install at all. You will need to download and install the newest feature update to Windows 10 (which at the moment stands at 19044, or version 21H2) before you install or update to the latest version of the Creative Cloud desktop app. In other words, your installed version of Windows 10 is now long obsolete (as is indicated by the "Not compatible" indication for Premiere Pro in the Creative Cloud desktop app, which is triggered by an outdated or obsolete OS version).
  • You never installed the correct Nvidia GPU driver at all for that GTX 1060. You just simply let Microsoft Windows Update install a GPU driver, which at that point was the very first released driver version for all Pascal-generation GPUs. And once again, Adobe Premiere Pro 22.1.2 now requires a driver version higher than version 470 in order to be deemed "compatible." Once again, your installed driver version is long obsolete.

 

So, please, update your OS to the latest feature update first (use Windows Update for this), then update your GPU driver (but download the correct Studio driver, not the Game Ready driver, directly from the Nvidia Web site) before you update the Creative Cloud desktop app and your installed Adobe apps. If you continue to let Windows Update install a GPU driver for that GTX 1060, you will get only the Game Ready driver that Microsoft or your system manufacturer deems best for your GPU, which may be several versions older than what's the latest driver version that's compatible with that GPU.

5 replies

L
Logan313240014p5u
Participant
September 22, 2024

for those that have geforce and thought their drivers were up to date you need to navigate to the driver section and select the three dots in the top right and select studio drivers.

    R
    RjL190365Correct answer
    Legend
    December 26, 2021

    There are two major problems with your system:

     

    • First and foremost, is your version of the Windows 10 operating system. The Windows version, 15063, is a build that dated from way back in April 2017. In other words, version 1703. Premiere Pro 22.1.2 (the latest release) now requires version 1909 or later of the Windows 10 OS just to even install at all. You will need to download and install the newest feature update to Windows 10 (which at the moment stands at 19044, or version 21H2) before you install or update to the latest version of the Creative Cloud desktop app. In other words, your installed version of Windows 10 is now long obsolete (as is indicated by the "Not compatible" indication for Premiere Pro in the Creative Cloud desktop app, which is triggered by an outdated or obsolete OS version).
    • You never installed the correct Nvidia GPU driver at all for that GTX 1060. You just simply let Microsoft Windows Update install a GPU driver, which at that point was the very first released driver version for all Pascal-generation GPUs. And once again, Adobe Premiere Pro 22.1.2 now requires a driver version higher than version 470 in order to be deemed "compatible." Once again, your installed driver version is long obsolete.

     

    So, please, update your OS to the latest feature update first (use Windows Update for this), then update your GPU driver (but download the correct Studio driver, not the Game Ready driver, directly from the Nvidia Web site) before you update the Creative Cloud desktop app and your installed Adobe apps. If you continue to let Windows Update install a GPU driver for that GTX 1060, you will get only the Game Ready driver that Microsoft or your system manufacturer deems best for your GPU, which may be several versions older than what's the latest driver version that's compatible with that GPU.

      B
      Barbara37575823kdz0
      Participant
      May 29, 2024

      Hi RJL and/or anyone that can help

      Apologies for the question - I am trying to install this on my son's computer.  We have a NVIDIA GeFormce RTX 3050 Ti Laptop GPU, driver updated today with a May 2024 release (version 32.0.15.5585), OS is Windows 11 version 23H2, build 22631.3593, and we can't get PP to install.

       

      Any ideas?  TY.

      R
      RjL190365
      Legend
      June 13, 2024

      The message apears on the adobe website.

      When I try to download PP it comes up with the messages 'Does not work on this device'  and 'Not Compatible'.

      The error takes you to a page listing the minimum pc or mac0S device specs that are required for Premiere Pro. My device exceeds all minimum expectations however it keeps holding this issue. I am currently using Opera GX browser and I will try on Chrome and Edge but I have tried everything so if this doesnt work I am really not sure what the solution is, whether it be my system or a trouble with Adobe.


      In your case, Opera is the issue. Adobe's Web site does not properly support Opera to begin with.

        R Neil Haugen
        R Neil Haugen
        Legend
        December 26, 2021

        The one file I looked at showed a GPU driver of 388.x ... so how about going to the Nvidia driver support page and installing the latest Studio driver for that card and then trying again.

         

        Neil

        Everyone's mileage always varies ...
          T
          tariqq68390858Author
          Participant
          December 28, 2021

          Thanks for all replies.

           

          I will try this and it may have been the case the graphics card driver has not been updated since I recieved the system.

           

          So, likely that could be it.

           

          Will try this solution, if that does not resolve it, then will move on  to the other solutions  suggested incl. the windows driver. 

           

          Thanks again Neil for taking the time and the advice. 

          Ann Bens
          Community Expert
          Ann BensCommunity Expert
          Community Expert
          December 26, 2021

          I have 2022 on exactly the same cpu i7-7820X and 1070ti running just fine.

          You need to update nvidia driver. Premiere wont run on an old driver.

          https://www.nvidia.com/Download/driverResults.aspx/184239/en-us

          When was the last time you updated the bios?

            T
            tariqq68390858Author
            Participant
            December 28, 2021

            Thanks for all replies.

             

            I will try this and it may have been the case the graphics card driver has not been updated since I recieved the system.

             

            So, likely that could be it.

             

            Will try this solution, if that does not resolve it, then will move on  to the other solutions  suggested incl. the windows driver. 

             

            Thanks again Ann for taking tje time and the advice. 

            T
            tariqq68390858Author
            Participant
            December 26, 2021

            Also, I forgot to ask: If it is an issue regarding which version of PP I am trying to install, then can anyone kindly advice from my system spec attachemenets, on what they think is the latest compatible version of PP to my PC; and where I can download it from. 

             

            Thanks again 

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