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Premiere Pro Not Opening and Lagging

New Here ,
Apr 20, 2024 Apr 20, 2024

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Hey everyone, 

 

Hope all is good. I'm having a hard time opening Priemere Pro on my laptop. Everytime I open it it just stays stuck on the loading screen. I am opening it through the creative cloud desktop. 

 

And when I do open the footage on my laptop is super laggy and the playback is not smooth. Eventually Priemere Pro just freezes on it's on and I have to close out only to run into the same issue of it not opening. Not sure what the issue is. I think I may not have enough storage space to run it on my laptop but not sure. Any help would be very appreciated, thanks!

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Crash , Error or problem , Freeze or hang

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Community Expert ,
Apr 20, 2024 Apr 20, 2024

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Hey, hope all is good,

 

Step by Step Troubleshooting Guide:
Clear Preferences and Cache:
Close Adobe Premiere Pro completely.
Hold down the Shift key on your keyboard and launch Premiere Pro again. This resets preferences to default settings.
Additionally, clear the media cache by going to Edit > Preferences > Media Cache. Click on Clean to remove cached files.
Unpin Premiere Pro from Taskbar:
Right click on the Premiere Pro icon in your taskbar.
Choose "Unpin from taskbar" to remove the existing shortcut.
Launch Premiere Pro from Creative Cloud:
Pin Premiere Pro to Taskbar Again:
After successfully launching Premiere Pro from Creative Cloud:
Right-click on the Premiere Pro icon in the taskbar (it may appear as an active app icon).
Choose "Pin to taskbar" to add Premiere Pro back to your taskbar for easy access.
Verify Storage Space and Hardware:
Ensure your laptop has sufficient free storage space where Premiere Pro is installed.
Check your laptop's hardware specifications (CPU, RAM, GPU) to ensure they meet the minimum requirements for running Premiere Pro smoothly.
Monitor Performance and Project Settings:
While Premiere Pro is running, monitor your laptop's performance using Task Manager (Windows) or Activity Monitor (Mac) to identify any resource issues.
Review your project settings, including sequence settings, footage codec, and resolution, to ensure they are optimized for your hardware capabilities, you can share them with us to make sure of that.

Additional Tips:
Consider working with lower resolution or proxy files to improve playback performance, especially if working with high-resolution footage.
Update your GPU drivers to the latest version for better compatibility with Premiere Pro.
Follow Up:
Please provide more details about your hardware specifications and project settings , raw footage metadata. This information will help diagnose the problem more accurately and find additional solutions.

 

 

 

T.S

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New Here ,
Apr 20, 2024 Apr 20, 2024

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Hey thanks for your reply. 

 

So I did go ahead and do all the things you mentoned. At first it seemed the Primere pro was running smoothly. Until it lagged or froze like I said. I also found out that I have 7.73 GB on my ram and noticed that Priemere requires at least 8 GB to start running i'm not sure if that's the issue but it's a small amount anyways. Would you have any other tips you can offer? Thanks for your help

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Community Expert ,
Apr 20, 2024 Apr 20, 2024

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Please provide more details about your hardware specifications and project settings , raw footage metadata. This information will help diagnose the problem more accurately and find additional solutions.

 

Have you tried this: Consider working with lower resolution or proxy files to improve playback performance, especially if working with high-resolution footage.

T.S

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New Here ,
Apr 20, 2024 Apr 20, 2024

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Sorry i'm not that tech savy haha. Could you tell me how I can find project settings, & raw footage metadata?

 

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Community Expert ,
Apr 20, 2024 Apr 20, 2024

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Here is a link about how to work with proxies

https://community.adobe.com/t5/premiere-pro-ideas/solving-premiere-pro-playback-lag-a-quick-guide-to...


Navigate to Sequence Settings:

Click on Sequence in the top menu bar.
From the dropdown menu, select Sequence Settings.


Opening Metadata Panel:
To view the Metadata panel for raw footage in Adobe Premiere Pro, follow these steps:

Import Media: Import your raw footage into the project panel.

View Metadata:

In the Project Panel, select a media clip (video or audio file).
Go to Window in the top menu bar.
From the dropdown menu, select Metadata

 

System Information Tool:

Using Search bar in windows:

Click on the Start menu (Windows icon) in the bottom-left corner of your screen.
Type System Information in the search bar and press Enter.
This will open the System Information application.

Take screenshots and share them with us please!

 

T.S

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New Here ,
Apr 21, 2024 Apr 21, 2024

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Sorry for the later response. But I got all the screenshots you asked me for! As for the metadata I would like to note that I have multiple clips for the video i'm trying to make. But all the information was mostly the same for all the clips. Let me know if I have everything you need. 

 

Thanks

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