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WaterSpace
Known Participant
June 12, 2023
Answered

Premiere Pro not opening - need urgent help!

  • June 12, 2023
  • 10 replies
  • 35843 views

As the title says, I cannot open Premiere Pro. It shows the splash screen, but after about six seconds, it disappears and nothing else pops up - not even any crash reports. I have tried practically anything I could think of, and followed steps from the official "How to fix Premiere Pro crash issues". Here are some of the things I've tried...

  • restarting my PC

  • updating my graphics drivers

  • reinstalling the program

  • opening previous versions of Premiere Pro

  • opening via shortcuts, the Creative Cloud, and a project file

  • opening as an administrator, as well as messing with other compatibility settings

  • manually cleaning media cache

...all to no avail.

Below are my specs:

System: Windows 11

Graphics Card: ASUS Radeon RX 6750 XT 12GB

RAM: 32 GB

Processor: AMD Ryzen 5 3600 AM4

For reference, the main version of Premiere I am trying to run is the latest one (23.4)

I would be extremely grateful for any help at all! Thank you! 🙂

    Correct answer joed51181206

    I had the same problem and it has taken me a month to figure it out.  Tonight I uninstalled my Black Magic apps and now Premiere Pro 2024 loads. I hope that this post helps others with the problem.

    10 replies

    M
    music265344434nn9
    Participant
    November 20, 2024

    premiere pro not openig 

    E
    Eshan37531659ibey
    Participant
    May 21, 2024

    Found solution..!!

    C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore
    you can remove plugins and check it works. if there more than one plugins. you can try one by one. its work. and try newer versions of plugins

      E
      Everton37623732bm4a
      Participant
      May 24, 2024

      Thanks, I had the insta360 plugin and after removing it from the MediaCore folder it worked! thanks a lot

      joed51181206
      joed51181206Correct answer
      Participant
      November 8, 2023

      I had the same problem and it has taken me a month to figure it out.  Tonight I uninstalled my Black Magic apps and now Premiere Pro 2024 loads. I hope that this post helps others with the problem.

        S
        Stuart321227452un6
        Participant
        January 23, 2024

        Honestly massive thanks. I had tried everything, even got a new graphics card, and it turns out it was just the Blackmagic apps stopping it working.

         

        Huge thanks again.

         

        stu

          K
          Kelby25641952j9p2
          Participant
          June 19, 2023

          I am having exact same issues, audo hits a lag and all of a sudden it can't be fixed. if I close it then it woun't open up again. it is stuck on the splash screen. only way it works is restarting my computer after a forced close. I deleted my coomputer last week in frustration with adobe for so long. re intalled everything. it was working good for 1 day and now it's worse than ever with bugs and crashes. I have installed davinci resolve and will start learning it's interface because I can't have my ability to work continuoulsy be cut out from underneath me. which is a shame because I would have liked to use adobes interface on certain things. I've struggled for a year with different problems and bugs. I've done everything everyone says to. if Adobe can fix their bugs to make it work I would love to keep using this product, but it hasn't been a thing concerning my issues.

          R
          RjL190365
          Legend
          June 16, 2023

          Did you completely uninstall all traces of the drivers for your previous GPU? If you didn't, then the graphics drivers will conflict with one another.

            W
            WaterSpaceAuthor
            Known Participant
            June 18, 2023

            I may not have, actually. I definitely still have some NVIDIA programs installed despite their uselessness, so there may as well be traces of my previous GPU. Is there any easy way to do so?

            R
            RjL190365
            Legend
            June 19, 2023

            The Nvidia Control Panel and all things Nvidia should have been in the "Installed apps" section under Apps in Settings. Please do uninstall all of the apps that say "NVIDIA" by running the Uninstall feature (click on the three dots, then click Uninstall).

              W
              WaterSpaceAuthor
              Known Participant
              June 15, 2023

              Below is a screengrab of the splash screen before it disappears. It looks like this for a couple of seconds, nothing changes on it at all, before disappearing.

               

              I am also both glad and sorry to hear I'm not the only one with similar issues.

                creative_03c65777624
                creative_03c65777624
                Participating Frequently
                June 15, 2023

                We have the same issue with this computer:
                Dell XPS 15 9520
                Intel Core i7-12700H
                NVIDIA Geforce RTX 3050 Ti
                32 GB RAM
                Windows 11

                Windows is up-to-date (it didn't work with the Windows May update, so we tried the June update, but to no effect).
                Dell drivers are the latest, too.

                Already tried installing NVIDIA Studio AND Gaming drivers.

                Disabled third-party-plugins, reset preferences via Adobe Creative Cloud Diagnostics (Beta) tool. 

                  creative_03c65777624
                  creative_03c65777624
                  Participating Frequently
                  June 15, 2023

                  Adobe Premiere CC Version is 23.4, but we also tried installing 23.3.
                  The only software that was installed between the time it worked and now was Camtasia 2022. 

                  creative_03c65777624
                  creative_03c65777624
                  Participating Frequently
                  June 15, 2023

                  After uninstalling Camtasia version 22.4.1.42246 Premiere can be started again.

                  A
                  Adar26471922y8uw
                  Participant
                  June 14, 2023

                  I have the exact same problem. It worked fine until today, I updated windows yesterday, maybe it has something to do with that. And my laptop also has similar specs to yours. 

                    Ishan Y
                    Community Manager
                    Ishan YCommunity Manager
                    Community Manager
                    June 14, 2023

                    I'm sorry to hear about this. Could you share more details? Is Premiere Pro stuck on the splash screen, or are you unable to see the splash screen as well?

                      W
                      WaterSpaceAuthor
                      Known Participant
                      June 15, 2023

                      Yes, the splash screen is visible for a few seconds before disappearing. It does not say it is loading anything, either.

                        Ishan Y
                        Community Manager
                        Ishan YCommunity Manager
                        Community Manager
                        June 14, 2023

                        Hey WaterSpace,

                        I'm sorry to hear you're experiencing this issue. I have moved your post to the Discussions section for troubleshooting. Please launch Premiere Pro with the Alt key pressed and select the Disable Third-party plugins (one-time only) option. Let us know if you still see the issue.

                         

                        Thanks,

                        Ishan

                          W
                          WaterSpaceAuthor
                          Known Participant
                          June 14, 2023
                          Good afternoon!

                          I have tried opening the app with the ALT key, and the same thing happens. It is not showing up with any options, it just does the same thing.
                          I tried opening a different app like Photoshop with the ALT key but it just opened normally without any prompts popping up.
                          Ishan Y
                          Community Manager
                          Ishan YCommunity Manager
                          Community Manager
                          June 14, 2023

                          You can try holding Ctrl, Shift, or Alt to enable the Reset Options menu. Please check out this video and try again: https://www.youtube.com/watch?v=jdpG79no3oQ&t=2s

                            W
                            WaterSpaceAuthor
                            Known Participant
                            June 14, 2023

                            Just an update that I am still unable to open the program. Any help?

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