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Premiere Pro not sending to Adobe Media Encoder

Community Beginner ,
Jul 04, 2019 Jul 04, 2019

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Hi,

Starting this week when I send items to the render queue or try to create a proxy from within Premiere Pro nothing shows up in Media Encoder.

Media Encoder opens and the dialogues in Premiere all show up as expected but nothing is added to the queue.

However from After Effects selecting Export > Add to Adobe Media Encoder Queue... the selected composition is added to the the queue.

I can add to the queue directly from AME by Adding Source or Adding Premiere Pro Sequence, I just can't add to the queue, either as an export or create proxies, from within Premiere Pro.

This is very frustrating. The only thing I've found in these forums which seems to describe my issue says, 'after a time it fixed itself' which is extremely unhelpful.

I've tried clearing all the caches, uninstalling (from the CC app) individual applications, restarting, and reinstalling. I've tried uninstalling the whole CC suite and reinstalling, to no avail.

If anyone has any ideas I'd welcome them,

Thanks.

Versions

  • Adobe Media Encoder: 13.1 (Build 179)
  • Premiere Pro: 13.1.2 (Build 9)
  • After Effects: 16.1.2 (Build 55)

System

  • Win10 Pro
  • 16GB RAM
  • Core i7

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Community Expert ,
Jul 04, 2019 Jul 04, 2019

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Have you used Cleaner tool after uninstalling apps?

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

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Community Beginner ,
Jul 04, 2019 Jul 04, 2019

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Hi,

I did this over my lunch hour, with no joy I'm afraid.

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Adobe Employee ,
Jul 04, 2019 Jul 04, 2019

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Hi PhillUpNorth,

Sorry to hear that you are facing this issue. Please try resetting app preferences (https://forums.adobe.com/thread/2126506) for Premiere Pro and Media Encoder and check if it's working properly. Some times corrupt preferences may cause the applications to misbehave. If you are still facing the issue then try these steps and check if it helps:

  • Go to \Users\<username>\Documents\Adobe\Adobe Media Encoder\13.0 and rename the folder name 13.0 to old13.0.
  • Go to \Users\<username>\Documents\Adobe\Premiere Pro\13.0 and rename the folder named 13.0 to old13.0.

(Doing this will cause Premiere Pro and Media Encoder to rebuild the default preferences, you may lose custom preferences and recent history of the projects)

Once done then launch Premiere Pro, create a new test project and check if you are able to queue to Media Encoder.

Let us know if it helps.

Thanks,

Sumeet

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Community Beginner ,
Jul 04, 2019 Jul 04, 2019

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Hi Sumeet,

I've reset the app preferences as laid out in the video - no luck.

I then changed the name of the folders and, though the folders were rebuilt afresh, it still not working.

If you have any other suggestions I'd appreciate it.

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Community Beginner ,
Jul 08, 2019 Jul 08, 2019

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That didn't work, any other suggestions please?

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LEGEND ,
Jul 08, 2019 Jul 08, 2019

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Couple things you can try are Steps 3D and 4D below.

Unofficial Premiere Pro Troubleshooting Guide

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New Here ,
Aug 09, 2022 Aug 09, 2022

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LATEST

Go to C:\Users\[user]\Documents\Adobe\Premiere Pro\[version] and delete AMERequestDB.

It got corrupted on me and deleting it solved the communication issue with AME

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