premiere pro not working on laptop and gives message update your laptop.

[abigailb92271150]

so i tried opening up the app yesterday and it said i needed to update my laptop as it didnt have the lastest version for the app to work, so i updated my laptop, and then i also uninstalled and reinstalled the app, and its still telling me to update my laptop even though it was all updated. Help what do i do?

Title edited by mod

[Kartika Rawat]

Hi Abigail,

Welcome to the community. Could you share more information with us to understand the issue?

• What are the system specifications (OS, CPU, RAM, and GPU)?
• Could you share the screenshot of the message?

Let us know.

Thanks,

Kartika

[abigailb92271150]

[abigailb92271150]

[Kevin-Monahan]

Hi Abigail,

Very sorry to hear about your trouble with Premiere Pro and your MacBook Pro. I evaluated your machine and it simply does not meet minimum system requirements. 

• CPU: You have a 5th generation CPU, a 6th generation CPU is required.
• GPU: You have 1536 MB, 2000 MB is required.
• RAM: You have 8 GB, 16 GB is required.

You might try installing the previous version, as the requirements are slightly lower, but you are still not meeting 2 of 3 of the main system requirements. If it does launch, you can continue using that application. I would recommend using the proxy workflow, however. 

I'd say it's probably about that time to purchase a new computer. As a video editor, every five years minimum, you'll need to purchase a new machine to keep up with the development of the video editing application.

Sorry if you were not aware of thdsis periodic capital expense. I hope I have helped you with this issue. Please return with any questions or concerns.

Thank You,
Kevin