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Clemzy
Inspiring
December 16, 2016
Question

Premiere Pro not working on windows 10 anniversary (august)

  • December 16, 2016
  • 2 replies
  • 1633 views

Hello there,

Again a post on an big issue on Premiere who is not working anymore...

I have identify the problem it is when i upgrade to windows 10 anniversary.

I was on a 1542 something build on windows 10 pro 64 bits.

I upgraded with the Windows10Upgrade9252.exe tool from windows to get the windows anniversary upgrade

ANd now i am running on a 1602 windows version and Premiere is not working anymore...

It can't display anything on my timeline (media pendeing) neither playing footage (dark gray screen).

I've just report this bug through the report bug form...

Do you know about this issue ?

Cheers

This topic has been closed for replies.

2 replies

Clemzy
ClemzyAuthor
Inspiring
January 6, 2017

I did try re-install C runtime but it didn't help.

I am back on windows 10 build version 1511 (10586.713) and Premiere is working fine...

I hope this will be solved on the next big windows update or an update on your own...

I am available if you want to investigate more on this bug.

Cheers

Ann Bens
Community Expert
Community Expert
December 16, 2016

Had no trouble what so ever with Windows upgrades.

Might want to deinstall Premiere,

use cleaner tool,

reinstall.

Clemzy
ClemzyAuthor
Inspiring
December 16, 2016

hi there i will try it but it the second time it happens when upgrading windows update anniversary...

What build of windows do you have on your machine 14xx 15xx 16xx ?

Ann Bens
Community Expert
Community Expert
December 16, 2016

Did you install latest version of CC 2017 after the anniversary update? It happens two times for me, so it might be an issue, a bug or something that can be fixed...


I think it was after. Dont remember.