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skygate07
Participating Frequently
August 13, 2021
Question

Premiere Pro on M1 BlackMagic UltraStudio Monitor 3g

  • August 13, 2021
  • 6 replies
  • 5338 views

HELP!

All of Adobe's software works perfect on my 2020 M1 Mac Mini.  I'm running big sur 11.5.1.  I use the BlackMagic UltraStudio Monitor 3g (USM3g) for output through my SDI Flanders Scientific monitor.  

 

My USM3g device works with several apps, including After Effects.  BUT... the latest version of Premiere (15.4.0) will not even SEE the USM3g device in video playback... but it DOES see the USM3g device in Audio Hardware. 

 

*** The only way I can get Premiere to see the USM3g device is if I use a previous version of the software... which of course is completely unacceptable since I have many projects built with the latest software version.***

 

NOTE:  every time I open Premiere I am seeing an event warning:  "A low-level exception occurred inL (Transmit::Startup)

 

All permissions have been released to Premiere.  I have reset preferences in Premiere and have even reinstalled premiere!  Nothing is fixing this issue.  I am running the latest driver for the USM3g device (released in May) and I have called BlackMagic to attempt several reinstalls of the device.  NOTHING.

 

AGAIN... After Effects sees the USM3g device... but not Premiere.  SO, all signs point to some sort of issue with Premiere.

 

Is anyone experienceing this issue?   Please advise.  
Thanks!!

    6 replies

    P
    Peter Reef
    Inspiring
    February 9, 2025

    I am using the BlackMagic Ultrastudio Monitro 3g on a m2 max with 32 gigs ram. still playback of HD 25i (1080i) timelines is stuttering - even playback of prores proxies lags. Does anyone have a solution?

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    April 2, 2025

    Let us know if you hear of any solutions for this issue, @Peter Reef.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    S
    stylish_fun5CC2
    Participating Frequently
    October 29, 2021

    Hi!

     

    Problem is finally solved. 

    We have with M1 monitoring on Premiere Pro 2021

    Just check this capture for versions:

     

    S
    skygate07Author
    Participating Frequently
    November 1, 2021

    Do you know if this works with Monterey? (OS 12.13?). I haven't tried it installed the new OS but just curious

     

    1
    18frames
    Participant
    September 10, 2021

    Exactly the same problem here.

     

    Mac Mini M1, 2020

    Big Sur 11.4

    Adobe Premiere Pro 15.4.1

    Blackmagic Ultrastudio 4K Mini

    Desktop Video Setup Version 12.1

     

    Works great in Resolve, but not in Premiere at all. Audio device detected, but no video device. 

    My temporary solution: Open Premiere in Rosetta, then it will see the Ultrastudio as a video playback option again. Of course not a satisfying solution as the performance gain is obsolete. 

    Jeff Bugbee
    Community Expert
    Jeff BugbeeCommunity Expert
    Community Expert
    September 10, 2021

    Are you running the Premiere beta on your M1 Mac? The Desktop video app is not currently compatible with the latest version of Premiere. It should work in the beta. Please refer to the Desktop Video release notes, I've linked them above.

    J
    Jeffrey5E3F
    Participant
    September 13, 2021

    I am running 15.4.1. All I see when I go to "other versions" in the Creative Cloud are the version numbers. How do I know which one of them is 2020 Beta?


    You have to go into the Beta apps tab of the CC Desktop app. You have to opt into seeing the betas.

      Jeff Bugbee
      Community Expert
      Jeff BugbeeCommunity Expert
      Community Expert
      August 24, 2021

      Have you tried the Premiere Pro beta yet? Looks like the latest non-beta version of Premiere is not supported.

       

      From the BlackMagic site: https://www.blackmagicdesign.com/support/readme/d99c3a1740b546f094ffbb30ddf1f4c1

      Third Party Software Support

      M1 Macs:

      • DaVinci Resolve 17.
      • Fusion 17.
      • Apple Final Cut Pro X.
      • Adobe Premiere Pro 2020 beta.
      • Adobe Photoshop CC 2021.
      S
      stylish_fun5CC2
      Participating Frequently
      September 9, 2021

      Hi! 

       

      Exactly same problem here.

       

      All soft M1 apple Silicon compatible:

      Mac Mini M1 Big sur v11.4

      Ultrastudio Monitor 3G v 12.1

      Premiere Pro for M1 v 15.4.0

       

      Audio device detected but not video device.

       

      Think BMD need to update drivers for Premiere 15.4 M1 or Adobe issue?

       

      Thanks,

      Mario.

      Jeremy Castillo
      Jeremy Castillo
      Participant
      August 16, 2021

      I'm having a similar problem with Ultrastudio 4k mini, + Premiere Pro + M1 MacMini. I am also outputting SDI to a Flanders monitor. It works perfectly with DaVinci Resolve Studio, but not with the latest Premiere Pro, or the Premiere Pro Beta. It's pretty annoying. 

      S
      skygate07Author
      Participating Frequently
      August 16, 2021

      I'm 100% certain the issue is with Adobe.   ALL of the older versions of Adobe see the BMUS3g device.   Everything is updated.  My OS sees the device.  Media Express sees it.  Even the currect version of After Effects sees it.  But none of the other latest-release Adobe products do (Even though they can follow the system audio to the device).  Glad to know I'm not the only one.   

       

      ADOBE!  Get on this! LOL

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      August 16, 2021

      Skygate,

      I am not seeing Premiere Pro 15.4 on the list of supported applications on the BMD site for M1 Macs. It looks as though the page on their site only lists Beta 2020 as the last functioning supported software for v.12.1 of their software.

      Therefore, aside from the fact that it works with one of our other apps, but not others, I would really reach out to their support team as a source of a driver that might work in current versions of Premiere Pro. Let us know what they say. In the meantime, I will make sure a bug is filed.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      A
      Andy 1968
      Inspiring
      August 13, 2021

      I think the M1 is still going through a trial and error phase. Does the BMD product work on none M1 Macs? It could be an OS issues or it could be Adobe. You can make a bug report to both Apple and Adobe.  

      S
      skygate07Author
      Participating Frequently
      August 13, 2021

      Yes the BMD works on the M1.  The latest driver included M1 upgrades.  Like I said, I am on the M1 Mac Mini.  The 3g device is seen and works great with After Efffects and another app... but premiere doesn't see it.

       

      A Big Sur update just released... so I'm updating.  We'll see if that fixed the issue.

       

       

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