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T
toddf75600617
Participating Frequently
August 26, 2020
Question

Premiere pro refuses to use my nvidia graphics card (desktop)

  • August 26, 2020
  • 4 replies
  • 1542 views

Hi there

No matter what I do the usage on the GPU stays at 0-1% and will only use the onboard intel graphics instead of my dedicated GPU. I've been having this issue on my laptop as well but since I updated to 14.0 it is on my desktop too. I have hardware acceleration on and still nothing. I have updated all my drivers for the GPU and my pc. I have the media encoder installed and up to date. 

I have also disabled the integrated gpu now and even that has not helped. 

I'm going crazy because I can't have even come close to smooth playback in my timeline. 

 

Please someone help!

This topic has been closed for replies.

4 replies

R
RjL190365
Legend
August 27, 2020

Sorry, but 14.0 was the very first release of the 2020 versions. As such, it does not natively support NVENC for hardware encoding. Only Intel QuickSync is supported for hardware encoding in this and all other versions of Premiere Pro up to and including 14.1. In these versions, if you are using the discrete GPU only, then only software encoding is available in those older versions.

 

Beginning with version 14.2, Nvidia's NVENC and AMD's VCE or VCN are supported for hardware encoding. And in your setup, then QuickSync will be used for decoding video while NVENC will be used for encoding to certain formats and codecs.

 

The current version (released, as opposed to beta) is 14.3.2.

T
toddf75600617Author
Participating Frequently
August 27, 2020

Sorry i misread the wrong part. I am currently running version 14.3.2 (build 42)

 

I updated earlier today

R
RjL190365
Legend
August 27, 2020

Then what is the Renderer set at (in the Project settings)? CUDA? OpenCL?

 

If that were set to OpenCL, then only the integrated Intel GPU is used. All of Nvidia's drivers artificially restrict OpenCL support to OpenCL 1.2 - below the OpenCL 2.0 that's required.

 

If set to CUDA, then it is likely that the Intel integrated GPU is being heavily used for QuickSync decoding (not encoding). Even so, there should be some usage of the discrete GPU. And just how much of the iGPU is utilized depends on the performance balance between the CPU and the iGPU. More than likely, however, the iGPU is relatively weaker than the CPU, so the iGPU still gets heavily used.

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community Manager
Community Manager
August 26, 2020

Todd,

Sorry for the issue. The root of your GPU issue is actually a misunderstanding how Premiere Pro works with your specific computer system and H.264 footage. 

 

If you are working with H.264 footage, and you have Hardware Encoding enabled, you will be using the power of your Intel iGPU for standard editing, and exporting. The NVIDIA discrete GPU should only kick in for GPU accelerated processes, like GPU accelerated effects (Lumetri Color, Warp Stabilizer) and a few other things, like scaling. 

If you are not applying any effects, or do not have any scaling going on, your discrete GPU will remain relatively idle. 

What causes this misunderstanding is that you make a computer purchase thinking the discrete GPU will cause a performance enhancement for your workflow, when it's the iGPU that makes more of a difference if your wokflow is primarily with H.264 footage. 

 

If you are experiencing poor playback, something else is afoot. First thing, make sure the GPU is enabled in Project Settings. Next, place your media on a high speed media drive. Most editors use a separate SSD for all footage, as a rule. Try deleting media cache and trashing preferences if those steps still do not help.

 

I hope this helps.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
T
toddf75600617Author
Participating Frequently
August 26, 2020

Thanks for the advice

 

I do have it on an ssd and I have applied some lumetric effects and nothing

My gpu is enabled like I said and I just deleted any cache I had and still nothing

 

thanks again for the reply

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community Manager
Community Manager
August 27, 2020

Drop a 4K clip into a 1080 sequence. Does the GPU engage then?

 

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
R Neil Haugen
R Neil Haugen
Legend
August 26, 2020

For many things, playback does not use the GPU much, that's a CPU-centric process. What media are you using, any effects applied? Does it change if say you have Lumetri color changes applied?

 

Neil

Everyone's mileage always varies ...
T
toddf75600617Author
Participating Frequently
August 26, 2020

I have applied the reverse speed effect and have now just adjusted the colours and still nothing. when I go to export it still will not use the dedicated gpu so it is not a problem affecting only the playback performance 

R Neil Haugen
R Neil Haugen
Legend
August 26, 2020

This is an issue very specific to the hardware ... both the CPU and the GPU, plus the GPU drivers.

 

And you left that crucial information out of your post, so ... until you provide that, we can only make wild guesses.

 

Neil

Everyone's mileage always varies ...
T
toddf75600617Author
Participating Frequently
August 26, 2020

Im using a rtx 2080 and i7 8700k 

the drivers on the gpu are version 452.06

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