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Participant
February 15, 2022
Question

Premiere Pro Stuttering Video Windows 11

  • February 15, 2022
  • 1 reply
  • 783 views

Hello everyone.  I recently purchased a new computer to do my editing on.  I have an AlienWare Desktop AMD Ryzen 9 5950X 16 Core Processor with 64 GB ram and NVidia G-Force RTX 3090 on Windows 11 OS.  Using two Alienware 27in gaming monitors.  When I open Premier Pro everything looks great, runs great, but when I pull in a video to work on, the timeline and playback stutter.  It may play a sec or 4 secs and stop.  I cannot get through one video from beginning to end smoothly.  The videos I receive from my clients  are h.264.  I've adjusted as many settings as I could find and nothing seems to help.  Can anyone relate and shed some light on this issue?  Thanks!

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1 reply

Kevin-Monahan
Community Manager
Community Manager
February 15, 2022

Hi Shane,

Sorry about this, man. That stinks. The new rig sounds good, but sometimes a new setup can get in the way of smooth operation. Without seeing any details about your UI, a problem like this can be hard to diagnose. A short movie can help a lot; if you have time to make one.

 

The easiest thing to check is to use one of the stock workspaces and then choose Window > Workspace > Reset to Saved Layout.

 

The other common issue is to check Preferences > Audio Hardware and make sure those are set correctly. A setting to "No Input" for Default Input can often work with new systems like this. Finally, choose Project Settings > General and ensure that the Mercury Playback Engine (CUDA) is set correctly for the Renderer. Please also make sure you have the latest GPU drivers for your NVIDIA GPU.

 

If your hardware is OK, then the problem may be this H.264 media, which is often difficult to handle (especially if it has a variable frame rate), playback, and export. You can go a couple of different directions in dealing with media like this:

 

  1. If the H.264 came from a film camera, you can either create proxies or transcode the footage using Media Encoder.
  2. If the H.264 footage came from a game stream, mobile device, drone, or similar, and especially if it contains a variable frame rate, you can use Shutter Encoder to record the footage back to a better flavor of H.264 or, even better, use a broadcast codec like ProRes LT.

 

I hope the advice helps.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participant
February 16, 2022

Hi Kevin

 

Thanks for the reply.  I have made a quick video to show the settings you mentioned above, and still have stuttering.  The two files I used in this quick video were MP4 which I figured for sure would work, yet still didn't. I'm sorry the resolution is bad.  Trying to export out of Premiere Pro to a file size that's under 47mb with the issues I'm having was a bit difficult.