Hi. I'm having problems with Premiere Pro on Windows. I get no warning, there is no error msg, app just disappears. I can't reproduce it by doing something specific, but it happens almost every time I use the program. How can I begin to troubleshoot this? What I've tried with no avail: I've tried different graphics driversI've updated other driversI've turned off GPU acceleration in the projectI've reinstalled Premiere pro and tried different versions (22.2.0, 22.1 )I've reset preferencesI've deleted my media cache. RegardsBjörn

Known Participant

Question

Premiere pro sudden crashes

Forum|Forum|3 years ago
April 5, 2022
4 replies
277 views

Hi.

I'm having problems with Premiere Pro on Windows. I get no warning, there is no error msg, app just disappears. I can't reproduce it by doing something specific, but it happens almost every time I use the program. How can I begin to troubleshoot this?

What I've tried with no avail:

I've tried different graphics drivers
I've updated other drivers
I've turned off GPU acceleration in the project
I've reinstalled Premiere pro and tried different versions (22.2.0, 22.1 )
I've reset preferences
I've deleted my media cache.

Regards

Björn

This topic has been closed for replies.

Jeff Bellune

Legend

Check for system overheating.

If you are working from an external drive make sure it's a fast drive and that no other hardware or software is using the same bus as the drive.

Check for software conflicts like antivirus and other system monitoring apps.

EDIT: I just your post above. Try disabling the onboard Intel graphics either through the Nvidia control panel or system bios.

Bjorn Syse7653709Author

Known Participant

Ok, good ideas all, I'll look into that.

About the hard drive I'm on an M2 2TB SSD chip. And I have one more 2TB M2 SSD for the cache and media library.

Bjorn Syse7653709Author

Known Participant

Hi

Sure,

Hi

OS Name Microsoft Windows 10 Enterprise

Version 10.0.19044 Build 19044

System Manufacturer Dell Inc.

System Model Precision 7760

Processor 11th Gen Intel(R) Core(TM) i7-11850H @ 2.50GHz, 2496 Mhz, 8 Core(s), 16 Logical Processor(s)

Installed Physical Memory (RAM) 64,0 GB

GPU NVIDIA RTX A5000 Laptop GPU

Hi

OS Name                         Microsoft Windows 10 Enterprise
Version                         10.0.19044 Build 19044
System Manufacturer             Dell Inc.
System Model                    Precision 7760
Processor                       11th Gen Intel(R) Core(TM) i7-11850H @ 2.50GHz, 2496 Mhz, 8 Core(s), 16 Logical Processor(s)
Installed Physical Memory (RAM)  64,0 GB
GPU                              NVIDIA RTX A5000 Laptop GPU

It happens an seemingly random occations when working within the project.

It happens an seemingly random occations when working within the project.

A

antofusaro

Participating Frequently

I have the same problem with specific projects. It's happend a lot on color panel and if i shift panels quickly, i don't know why.

Kartika Rawat

Community Manager

Hi Björn!

Sorry about the crash. Would you mind sharing your system details (OS, CPU, RAM, GPU)? Also, Does it happen while working on a specific project, or is it while launching the application?

Let us know.

Thanks,

Kartika

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