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michelleu44574522
Participant
May 3, 2017
Answered

Premiere Pro trouble with mp4 files

  • May 3, 2017
  • 3 replies
  • 10567 views

I am using Premiere Pro CS6 on a Windows 10 computer and when I import AVCHD files recorded from my Canon XA35, everything works fine. But any mp4 video from the same camcorder (MVI files, whatever that means, which are recorded from the same camcorder at 4 mbps with a frame rate of 29 fps, if that helps?) just shows as media pending and no matter how long I wait, they never load. I have tried cleaning out my media cache but that doesn't help. If I first convert the mp4 file into an H.264 with a frame rate of 25 fps, then it will work. I would prefer to use mp4 rather than AVCHD because of file size but don't want to have to go thru the conversion with every recording. Is there anything in my settings that I can change to make the mp4 files work in Premiere?

    This topic has been closed for replies.
    Correct answer

    Actually, it's not so hard to do the trick. Because Adobe Premiere Pro CS5/CS6 still cannot accept all codecs to go natively. you can tey the following ways

    Way 1:Changing the file extension from .mp4 to .mov

    Way 2: Changing the H.264 MP4, XDCAM EX MP4 clips to something Adobe Premiere Pro could natively handle, and a mpeg2 codec was usually ideal

    3 replies

    A
    Anonymous
    Correct answer
    May 12, 2017

    Actually, it's not so hard to do the trick. Because Adobe Premiere Pro CS5/CS6 still cannot accept all codecs to go natively. you can tey the following ways

    Way 1:Changing the file extension from .mp4 to .mov

    Way 2: Changing the H.264 MP4, XDCAM EX MP4 clips to something Adobe Premiere Pro could natively handle, and a mpeg2 codec was usually ideal

      M
      michelleu44574522Author
      Participant
      May 15, 2017

      I renamed the file by removing the MVI at the beginning and retyping the .MP4 extension to .mp4. Weird that it's still the same extension name but retyping it in lower case did the trick. Thank you!

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      May 3, 2017

      MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?

      Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing - For Windows Internet Explorer press the PRINT SCREEN button on your keyboard, and then do CTRL-V to paste the screen print from the clipboard into a forum message

      Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download POST IN TREE VIEW

      A
      Alan_Craven
      Participating Frequently
      May 3, 2017

      Do you have Quicktime on your computer?

      If not, that could be your problem - I think the Canon .mp4 files need Quicktime.  You may need to switch your camera to record AVCHD if you are not happy to use Quicktime.

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