Premiere Pro : Unable to Enable Mercury Playback Engine GPU Acceleration

New Here ,
Apr 27, 2022 Apr 27, 2022

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I have been chasing down a rabbit hole for about 7 hours in re: enabling the Mercury Playback Engine GPU Acceleration in Adobe Premiere Pro. As listed below, I have additional Adobe software packages that ARE using the accelerated functionality associated with them.

This is what I know to be true with my laptop, software and troubleshooting. I'm currently at a loss as what my next move would be. Any help would be gratefully accepted and placed in motion.

Thank you for your time and consideration...

 

Dell Inspiron 5759
Win 10 Pro ver. 21H2 ; Build. 19044.1645
Ram : 32MB

CPU : i7-6500U (quick sync : yes)

Intel(R) HD Graphics 520 : Driver ver. 30.0.101.1660 (enabled)
AMD Radeon (TM) R5 M335 (4MB) : Driver ver. 27.20.14540.4003 (enabled)

Photoshop enabled : AMD Graphics Card (OpenCL : Yes)
Lightroom enabled : AMD Graphics Card (OpenCL : Yes)
Illustrator enabled : AMD Graphics Card (OpenCL : Yes)
After Effects enabled : Mercury GPU Acceleration (OpenCL : Yes)
Media Encoder enabled : Mercury GPU Acceleration (OpenCL : Yes)

 

Premiere Pro Version 22.3.1 (Build 2) (OpenCL : No)

Premiere_Pro Intel GPU Driver Requirement 27.20.100.8476 (or later)
Project Settings>General>Video Rendering and Playback : Mercury Playback Engine Software Only
(Preferences>Media> Enable Hardware Media Accelerated Decoding (does not exist)

Created : cuda_supported_cards.txt : values; Hainan & Intel(R) HD Graphics 520 (see sniffer output below)(per output I am unsure as to what 'list' the device is being added to)

Installed *.dll's : igdrcl64.dll & IntelOpenCL64.dll

Registry Value:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Khronos\OpenCL\Vendors :
C:\Windows\System32\igdrcl64.dll (hex value : 1)
C:\Windows\System32\IntelOpenCL64.dll (hex value : 1)

 

GPU_Sniffer_Output:

GPUSniffer testing 574

Initializing GPU Tech:

        Try CUDA: 1

        Try OpenCL: 1

        Try Metal: 0

        Try Vulkan: 0

        KernelLoadAction: 0

        UseOpenGLContext: 0000000000000000

        UseDeviceContext: 0000000000000000

        UseD3D11Context: 0000000000000000

No CUDA devices Found

OpenCL system device count: 2

        Found OpenCL device Name: Hainan supportsSSG: 0

            No capability restrictions detected - adding device to list

        Found OpenCL device Name: Intel(R) HD Graphics 520 supportsSSG: 0

            No capability restrictions detected - adding device to list

Finished RED initialization in 36.9846 ms

Finished gpu initialization in 1923.91 ms

--- DirectX Info ---

Renderer: AMD Radeon (TM) R5 M335

Vendor: AMD

Dedicated Device Memory: 4087 MB

Dedicated System Memory: 0 MB

Shared System Memory: 16233 MB

Max Feature Level: 11.01

Max Shader Model: 6.05

Resource Binding Tier: 3

Resource Heap Tier: 2

Tiled Resource Tier: 1

Tearing Supported: YES

D3D11 Interop Supported: YES

Attached Monitors:

   Monitor 0 properties:

      Name: \\.\DISPLAY1

      Desktop Coordinates: (0, 0, 1920, 1080)

      BitsPerColor: 8

      Max Luminance: 270 nits

      Min Luminance: 0.5 nits

      Max FullFrame Luminance: 270 nits

      Advanced Color Capabilities: OFF

--- OpenGL Info ---

   OpenGL Test skipped: directx graphics tests already passed.

--- GPU Computation Info ---

Found 2 devices supporting GPU computation.

OpenCL Device 0

   Name: Hainan

   Vendor: AMD

        Integrated: 0

   Capability: 2.1

   Driver: 1.2

   Total Video Memory: 3072MB

OpenCL Device 1

   Name: Intel(R) HD Graphics 520

   Vendor: Intel

        Integrated: 1

   Capability: 3

   Driver: 3

   Total Video Memory: 12986MB

TOPICS
Error or problem , Hardware or GPU , Performance

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Adobe Community Professional ,
Apr 28, 2022 Apr 28, 2022

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Intel(R) HD Graphics 520 is not listed under PPro system requirements.

Adobe Premiere Pro CC System Requirements

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