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graham25384131p1x5
Participant
July 25, 2022
Answered

premiere pro unable to open file on disk

  • July 25, 2022
  • 1 reply
  • 1194 views

unable to import mov files. Started of impoting mts file but audio and video is out of sync, tried renaming the file , now it says  unable to open file on disk.

Installed graphic tools , Media features pack not available in my settings. Whats the next thing I should try?

 

    This topic has been closed for replies.
    Correct answer Peru Bob

    That is Variable Frame Rate.

    Use Handbrake to convert to constant frame rate:
    https://handbrake.fr/downloads.php
    Here is a tutorial:
    https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

    Shutter Encoder may also be used to convert to Constant Frame Rate:
    https://www.shutterencoder.com/en/

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 25, 2022

    >audio and video is out of sync

     

    MOV is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
    Report back with the codec details of your file, use the program below
    Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
    - when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
    - post your information IN your message, not as an attachment that someone would have to download
    .
    Does your video use a Variable Frame Rate? See https://community.adobe.com/t5/Premiere-Pro/Variable-frame-rate-video-with-Premiere-Pro/td-p/4601935
    If yes, use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

    G
    graham25384131p1x5Author
    Participant
    July 25, 2022

    General
    ID : 1 (0x1)
    Complete name : D:\day4\00010 - Copy.mov
    Format : BDAV
    Format/Info : Blu-ray Video
    File size : 3.99 GiB
    Duration : 26 min 41 s
    Overall bit rate mode : Variable
    Overall bit rate : 21.4 Mb/s
    Maximum Overall bit rate : 24.0 Mb/s
    Recorded date : 2022-06-19 08:05:21+00:00
    FileExtension_Invalid : m2ts mts ssif

    Video
    ID : 4113 (0x1011)
    Menu ID : 1 (0x1)
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : High@L4
    Format settings : CABAC / 4 Ref Frames
    Format settings, CABAC : Yes
    Format settings, Reference frames : 4 frames
    Format settings, GOP : M=3, N=12
    Codec ID : 27
    Duration : 26 min 41 s
    Bit rate mode : Variable
    Bit rate : 20.2 Mb/s
    Maximum bit rate : 20.9 Mb/s
    Width : 1 920 pixels
    Height : 1 080 pixels
    Display aspect ratio : 16:9
    Frame rate : 25.000 FPS
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Interlaced
    Scan type, store method : Separated fields
    Scan order : Top Field First
    Bits/(Pixel*Frame) : 0.389
    Stream size : 3.76 GiB (94%)
    IrisFNumber : 5.600000

    Audio
    ID : 4352 (0x1100)
    Menu ID : 1 (0x1)
    Format : AC-3
    Format/Info : Audio Coding 3
    Commercial name : Dolby Digital
    Codec ID : 129
    Duration : 26 min 41 s
    Bit rate mode : Constant
    Bit rate : 384 kb/s
    Channel(s) : 2 channels
    Channel layout : L R
    Sampling rate : 48.0 kHz
    Frame rate : 31.250 FPS (1536 SPF)
    Compression mode : Lossy
    Delay relative to video : -384 ms
    Stream size : 73.3 MiB (2%)
    Service kind : Complete Main

     

     

    Randune23
    Randune23
    Inspiring
    August 12, 2022

    That is Variable Frame Rate.

    Use Handbrake to convert to constant frame rate:
    https://handbrake.fr/downloads.php
    Here is a tutorial:
    https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

    Shutter Encoder may also be used to convert to Constant Frame Rate:
    https://www.shutterencoder.com/en/


    I had this issue on a project I was working on.  All videos shot on an iPhone would give me this error.  After researching TONS on this website (and using many different searches), I remember seeing something about Handbrake.  So, I decided to try Handbrake.  The only issue is it takes FOREVER to convert the files and Handbrake converts them from a .mov file to a .m4v.  So Handbrake works but you better pop some popcorn b/c the 30 .mov files I get to convert is going to take a very, very, very long time.

     

    Thanks for your help,

     

    Randy 

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