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wallacemarino
Participant
October 14, 2024
Answered

Premiere Pro v25.0 crashes while starting up.

  • October 14, 2024
  • 4 replies
  • 1457 views

Hi,

 

Just updated to Premiere Pro v25.0 but cannot get it to run, shortly after the startup splash screen appears it just crashes and dissapears. No sign of it as a running process in task manager afterwards.  I've uninstalled and reinstalled twice, with reboots after each install and uninstall, the second time without keeping preferences, all to no avail. Have tried opening direct from the exe and by opening an existing project.

 

Been forced to roll back in order to be able to continue working. Installed v24.6.1 again, which starts up and is stable.

 

Win 11 Pro for Workstations - Version 23H2
AMD Ryyzen Threadripper 3960x

128gb RAM

NVidia RTX 3080ti - Studio driver version 561.09

    Correct answer wallacemarino

    Hi @Kevin-Monahan 

    Thanks for your response, I'd forgotten about the start up options.  Starting without third party plugins did indeed allow Premiere to run.  Afterwards I was able to see that it was a Boris Continuum .aex plugin that seemed to be causing the crash. I'm not sure now exactly which one, but thought this might be useful info for anybody else experiencing this issue. After uninstalling Boris Continuum Premiere seems to be starting up fine.

    4 replies

    G
    gYorkClay69
    Participant
    November 6, 2024

    I'm having the same problem with v25, Premiere opens and then either after a few seconds or minutes it crashes and restarts my entire computer. Everything was ok with v24. I tried re-installing v25 withoutplugins as well and didn't work.

     

    I've a 2019 iMac

    3.6 8-Core

    Radeon Pro 575X 4BG 

    128 GB 2667 MHz DDRr

     

     

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      October 21, 2024

      Thanks for letting us know, @wallacemarino!

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      W
      wallacemarinoAuthorCorrect answer
      Participant
      October 15, 2024

      Hi @Kevin-Monahan 

      Thanks for your response, I'd forgotten about the start up options.  Starting without third party plugins did indeed allow Premiere to run.  Afterwards I was able to see that it was a Boris Continuum .aex plugin that seemed to be causing the crash. I'm not sure now exactly which one, but thought this might be useful info for anybody else experiencing this issue. After uninstalling Boris Continuum Premiere seems to be starting up fine.

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        October 14, 2024

        Hello @wallacemarino,

        Thanks for the message. Can you try launching without third party plug-ins? Press Shift at launch to get the Reset Options dialog box with that option. I hope that works for you.

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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