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vidmachine
vidmachine
Participant
April 12, 2017
Question

Premiere Pro video not playing in source monitor after sync settings

  • April 12, 2017
  • 4 replies
  • 27319 views

Hi Gang.  My videos will play on a timeline but not in the source window.  I hear the audio but the video is frozen.  I can scrub the monitor and see the frames change.  I deleted my profile config from Documents/Adobe/Premiere Pro/9.0 and the videos WILL playback in the source monitor.  However, as soon as I sync my settings from CC, (to restore my custom keyboard shortcuts, etc.) the videos will no longer play in the Source monitor. 

Am I missing something obvious here?  I can't seem to find the magic "don't screw up the monitor" button in the preferences.

Thanks

      This topic has been closed for replies.

      4 replies

      M
      mfhossen
      Participant
      March 30, 2019

      @vidya

      Thanks a lot. It solved my problem. Instead of rename I changed my path. And it's worked.

      Farhad

      M
      mattb6989945
      Participant
      March 23, 2019

      I looked all over every thread and my solution was holding alt down while opening premiere. It clears out and resets everything but it fixed everything.

        D
        donnac45797621
        Participant
        June 19, 2017

        I am having the same problem but discovered it's only happening with subclips. I tried the suggestion given to Vidmachine. That didn't work. I tried the suggestion for Yimkand. That works but I have about 30 hours that I've put into an existing project.  Starting a new file doesn't help. I have a deadline and need this fixed.

        Vidya Sagar
        Adobe Employee
        Vidya Sagar
        Adobe Employee
        June 22, 2017

        Hi donnac45797621,

        Sorry for not explaining in detail. You don't have to start a new file. Please follow the steps.

        1. Go to the following location in the machine

                 In Windows, C:\Users\UserName\Documents\Adobe\Premiere Pro\11.0 (Or)

                 In Mac, Documents > Adobe > Premiere Pro > 11.0

        2. Rename the 11.0 folder to Old_11.0

        3. Launch Premiere Pro, Create a new project(do not open Old projects)

        4. In Menu bar, Window > Workspace > Uncheck Import Workspace from Projects.

        5. Open the old project & check the issue.

        Please let us know the status of the issue.

        Thanks,

        Vidya

          kirkster501
          kirkster501
          Inspiring
          January 18, 2019

          @Vidya

          Thanks.  This fix worked for me.  It also stopped a crash I was getting too.

          Many thanks,

          Stephen

          Vidya Sagar
          Adobe Employee
          Vidya Sagar
          Adobe Employee
          April 13, 2017

          Hi Vidmachine,

          It seems like the synced preferences with creative cloud are corrupted.

          Try to uncheck the preferences & sync settings with creative cloud & test.

          After deleting the Profile Config, Launch Premiere Pro, create a new project(donot open old project)

          1. File > Sync Settings > Manage Sync Settings > Uncheck Preferences/Settings > Click OK

          2. File > Sync Settings > Sync settings now. 

          3. Test the playback in source monitor.

          Please let us know the status.

          Thanks,

          Vidya

            Y
            Yinkamd
            Participant
            April 30, 2017

            I have exactly the same problem. My Source window is not playing video. I can see a still image and can scrub the audio. I tried unchecking the synced preferences. I had no Profile Config.

            Any suggestions?

            Vidya Sagar
            Adobe Employee
            Vidya Sagar
            Adobe Employee
            May 1, 2017

            Hi Yinkamd,

            Go to the following location in the machine

            In Windows, C:\Users\UserName\Documents\Adobe\Premiere Pro\11.0 (Or)

            In Mac, Documents > Adobe > Premiere Pro > 11.0

            Rename the 11.0 folder to Old_11.0

            Launch Premiere Pro, Create a new project(do not open Old projects) & check the issue.

            Please let us know the status of the issue.

            Thanks,

            Vidya

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