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vidmachine
vidmachine
Participant
Apr 12, 2017 2:34 PM UTC
Question

Premiere Pro video not playing in source monitor after sync settings

Hi Gang.  My videos will play on a timeline but not in the source window.  I hear the audio but the video is frozen.  I can scrub the monitor and see the frames change.  I deleted my profile config from Documents/Adobe/Premiere Pro/9.0 and the videos WILL playback in the source monitor.  However, as soon as I sync my settings from CC, (to restore my custom keyboard shortcuts, etc.) the videos will no longer play in the Source monitor. 

Am I missing something obvious here?  I can't seem to find the magic "don't screw up the monitor" button in the preferences.

Thanks

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      12 replies

      mfhossen
      Participant
      Mar 30, 2019 3:18 AM UTC

      @vidya

      Thanks a lot. It solved my problem. Instead of rename I changed my path. And it's worked.

      Farhad

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      mattb6989945
      Participant
      Mar 23, 2019 12:23 AM UTC

      I looked all over every thread and my solution was holding alt down while opening premiere. It clears out and resets everything but it fixed everything.

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        donnac45797621
        Participant
        Jun 19, 2017 3:43 PM UTC

        I am having the same problem but discovered it's only happening with subclips. I tried the suggestion given to Vidmachine. That didn't work. I tried the suggestion for Yimkand. That works but I have about 30 hours that I've put into an existing project.  Starting a new file doesn't help. I have a deadline and need this fixed.

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        Vidya Sagar
        Vidya Sagar
        Participating Frequently
        Jun 22, 2017 5:39 AM UTC

        Hi donnac45797621,

        Sorry for not explaining in detail. You don't have to start a new file. Please follow the steps.

        1. Go to the following location in the machine

                 In Windows, C:\Users\UserName\Documents\Adobe\Premiere Pro\11.0 (Or)

                 In Mac, Documents > Adobe > Premiere Pro > 11.0

        2. Rename the 11.0 folder to Old_11.0

        3. Launch Premiere Pro, Create a new project(do not open Old projects)

        4. In Menu bar, Window > Workspace > Uncheck Import Workspace from Projects.

        5. Open the old project & check the issue.

        Please let us know the status of the issue.

        Thanks,

        Vidya

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          kirkster501
          kirkster501
          Inspiring
          Jan 18, 2019 5:01 PM UTC

          @Vidya

          Thanks.  This fix worked for me.  It also stopped a crash I was getting too.

          Many thanks,

          Stephen

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          Vidya Sagar
          Vidya Sagar
          Participating Frequently
          Apr 13, 2017 6:43 AM UTC

          Hi Vidmachine,

          It seems like the synced preferences with creative cloud are corrupted.

          Try to uncheck the preferences & sync settings with creative cloud & test.

          After deleting the Profile Config, Launch Premiere Pro, create a new project(donot open old project)

          1. File > Sync Settings > Manage Sync Settings > Uncheck Preferences/Settings > Click OK

          2. File > Sync Settings > Sync settings now. 

          3. Test the playback in source monitor.

          Please let us know the status.

          Thanks,

          Vidya

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            Yinkamd
            Participant
            Apr 30, 2017 6:50 PM UTC

            I have exactly the same problem. My Source window is not playing video. I can see a still image and can scrub the audio. I tried unchecking the synced preferences. I had no Profile Config.

            Any suggestions?

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            Vidya Sagar
            Vidya Sagar
            Participating Frequently
            May 1, 2017 2:42 PM UTC

            Hi Yinkamd,

            Go to the following location in the machine

            In Windows, C:\Users\UserName\Documents\Adobe\Premiere Pro\11.0 (Or)

            In Mac, Documents > Adobe > Premiere Pro > 11.0

            Rename the 11.0 folder to Old_11.0

            Launch Premiere Pro, Create a new project(do not open Old projects) & check the issue.

            Please let us know the status of the issue.

            Thanks,

            Vidya

            Translate
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