Premiere Pro video Unsupported Video Driver

That GTX 960M is now no longer supported any more in any version of Premiere Pro that's newer than version 14.3. You see, the required driver version has depreciated CUDA support for anything that's older than the second-gen Maxwell GPUs in the GM2xx chip range. Unfortunately, the GTX 960M uses a first-gen Maxwell chip, the GM107, whose support is now restricted to CUDA 10.1 level even though that laptop is running CUDA 11.2 software. Premiere Pro 14.5 and later now requires full hardware support for CUDA 10.2 or higher just to even run properly or be supported.

In other words, your GPU is now on the brink of obsolescence. And a future release of Premiere Pro may very well permanently disable all hardware acceleration - CUDA, NVENC and NVDEC - with that legacy GPU.

Kamilio,

Sorry. I believe the whitelist for the System Compatibility Report just got updated. So, that would explain the newer warning about your computer system. Check system requirements for potential conflicts.

Thanks,
Kevin

Here's how:

Some of the laptops from 2017 come with very old generation GPUs to begin with. Yours might have come with a Kepler-generation GPU whose support had been terminated by Nvidia itself back in 2019, with the very last driver version dating from April of that year. Or (less likely) it came with a Fermi-generation GPU whose support had been terminated in 2018!

And even if your laptop has a GPU that's technically still supported by Nvidia itself, that GPU may be of the first-gen Maxwell architecture whose CUDA support had been depreciated in the newer drivers. And those are the very same newer drivers that Adobe now requires just to even be deemed "compatible."

Older Intel/nVidia video hardware is no longer supported
https://community.adobe.com/t5/premiere-pro/system-compatability-error/td-p/11131207?page=1
https://community.adobe.com/t5/premiere-pro/adobe-premier-pro-2020-is-not-support-for-nvidia-geforce-940mx-driver/td-p/11336187?page=1

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
••for Premiere Pro use the STUDIO driver, not the GAMING driver
•••such as https://www.nvidia.com/en-us/drivers/results/170344/

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

• What graphics cards do you have in the computers?
• What operating system(s) are you using?
• What version of Premiere Pro did you start with and what version is installed now?
• Please describe "distorted" in more detail.