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T
timm67350468
Participant
January 22, 2018
Question

Premiere Pro will not close at the end of a session,

  • January 22, 2018
  • 2 replies
  • 1530 views

after saving (cmd+S) and going to File, Close Project, the programme hangs (colour wheel) and the only way to exit is Force Quit. Any suggestions?

Premiere Pro CC​

    This topic has been closed for replies.

    2 replies

    A
    Animated#1
    Known Participant
    April 23, 2018

    I'm having the same issue where I didn't have any issues yesterday. It's not only for Premiere but all of my Adobe software. I can create a new project with absolutely nothing imported or saved and the software will not close. I've been force quitting all morning.

    Mac Pro (Late 2013)

    Processor: 3 GHz 8-Core Intel Xeon E5

    Memory: 32 GB 1866 MHz DDR3

    Graphics: AMD FirePro D700 6144 MB

    These machines were newly installed at work last month.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    April 23, 2018

    Hi JeremiahK,

    Do you have any third party plug-ins in use? I have heard that these can sometimes trigger the issue.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    A
    Animated#1
    Known Participant
    April 23, 2018

    I do, but nothing changed since yesterday.

    K
    kimp24297474
    Inspiring
    January 22, 2018

    Hi,

    Are you in CC 2018?

    What other ways have you tried closing? And are you on Mac or PC?

    T
    timm67350468Author
    Participant
    January 22, 2018

    I'm on CC 2018 and I'm using a Mac with 24mg of Ram and an i7 chip. Up until the end of last year all went very well then, after importing some 4K assets (graphics), I noticed, when closing the project (File > Close Project) the program would hang.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    February 2, 2018

    Many thanks for your suggestions. I’ll try the ‘right click’ process and, sooner or later, I’m going to have try the proxies route.

    Thanks for your time.

    Tim


    Hi Tim,

    Did creating proxies help this issue? Let us know. Hope everything is going well for you.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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