Premiere Pro won't play/preview video footage

Community Beginner ,
Feb 21, 2019 Feb 21, 2019

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Spooling through and/or playing a video/audio file either in a sequence or from the project folder won't work. It displays either one single frame from the video or the yellow "Media pending" image. I have checked my audio hardware settings, which are in order, and I have also tried restarting the program, then my computer, and then reinstalling Premiere Pro only to find out I still have the same problem. I also tried to pre-render the sequence, which made Premiere crash.

Any ideas what I can to do fix this problem? I have this project due in three days 😕

premiere wtf.PNG

prerender.PNGpremire wth 2.PNG

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correct answers 1 Correct answer

Adobe Employee , Feb 26, 2019 Feb 26, 2019
Hi there,Sorry to hear that you are facing this issue. Please try these steps and check if it's working. Clean cache (FAQ: How to clean (delete or trash) media cache files? ) Set the Renderer to Mercury Playback Engine Software Only (FAQ: How to change the Video Renderer in Premiere Pro? ) This is to check if we are facing any issues with the GPU accelerated renderer. Once the Renderer is set to Mercury Playback Engine Software Only, try to render the sequence (Sequence > Render In to Out)If you...

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Adobe Community Professional ,
Feb 21, 2019 Feb 21, 2019

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Try resetting the Workspaces:

Reset a workspace

Reset the current workspace to return to its original, saved layout of panels.

  1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.

from here:

https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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New Here ,
Jul 15, 2020 Jul 15, 2020

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Thank you !

 

I've been struggleing for hours with this freeze situation on a brand new install. The workspace reset solved the issue/

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Mar 04, 2021 Mar 04, 2021

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Yes, re-setting the Saved layout works! Thank You so much! 🙂

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New Here ,
Mar 17, 2021 Mar 17, 2021

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This worked for me too! So weird that resetting the workspace fixed it. 

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New Here ,
Sep 28, 2021 Sep 28, 2021

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This worked for my issue!

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Adobe Community Professional ,
Feb 21, 2019 Feb 21, 2019

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File --> Project Settings --> General

What is the "Renderer" set to? It should be either OpenCL, or CUDA
I suspect that currently it is set to "Software only" and your system is a bit weak to handle it.

Can you share with us your full system specs?

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Community Beginner ,
Feb 24, 2019 Feb 24, 2019

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The renderer is set to OpenCL. I am working on a Huawei Matebook X Pro with an 8th Gen i7, NVDIA Geforce MX150, 16GB RAM, and a 476 GB SSD.

renderer.PNG

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Adobe Community Professional ,
Feb 25, 2019 Feb 25, 2019

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It seems to me your sequence settings does not match the footage.

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Adobe Community Professional ,
Feb 25, 2019 Feb 25, 2019

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Is CUDA an option at the drop down of the renderer? if yes, please select it.

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New Here ,
Apr 05, 2019 Apr 05, 2019

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I'm having the exact same problem on the exact same laptop.

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Adobe Employee ,
Feb 26, 2019 Feb 26, 2019

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Hi there,

Sorry to hear that you are facing this issue. Please try these steps and check if it's working.

If you are still facing the issue, we would need more info to troubleshoot it further. Please let us know if you are facing this issue with any specific media type. If so, please provide the media properties for those files. Let us know. We're here to help.

Thanks,

Sumeet

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New Here ,
Jul 17, 2019 Jul 17, 2019

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Hi Sumeet,

I have already done all the steps you mentioned above. But I am trying to render since yesterday, it takes forever and it is not even halfway through. And when I even try to edit a bit I have to spend a lot of time rendering in order to preview what I even have done. Can you please tell me what else I can do? I have attached a picture for you to see. Thanks in advance. Premiere Bug.png

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New Here ,
Sep 11, 2020 Sep 11, 2020

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I had the same problem.  Nothing would playback and I did all the steps everyone was saying.  Under the wrench in the program window I deselected "Enable Transmit" and it started working just fine.  Not sure where it is trying to transmit the video to, but I have other monitors attached right now.  I think it just got stuck.

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New Here ,
Oct 14, 2020 Oct 14, 2020

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Go to 

Edit-->prefrences-->Audio hardwaare

change (Device class) from ASIO to MME

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New Here ,
Oct 17, 2020 Oct 17, 2020

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Hi Omar, 

I have been struggling with this for MONTHS. I have tried absolutely everything everyone has suggested, and then I did what you suggested and it now works.  THANK YOU so much.

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New Here ,
Oct 26, 2020 Oct 26, 2020

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Same here. Thank you.

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New Here ,
Nov 30, 2020 Nov 30, 2020

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Yes! That's exactly what finally solved my problem - thanks1

 

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New Here ,
Feb 09, 2021 Feb 09, 2021

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Holy crap. I have been struggling with this issue for literal months and this just fixed it. I do not know why that just fixed it, but this answer needs to be highlighted so that more people know this is something that does work. 

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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Only option that shows on my macbook under (Device Class) is CoreAudio. 

 

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New Here ,
Jun 12, 2021 Jun 12, 2021

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Me as well... only have core audio as an option. 

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New Here ,
Jun 27, 2021 Jun 27, 2021

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Worked thanks!

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New Here ,
May 02, 2019 May 02, 2019

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Ohhhh. It was really terrible problem for me. I was need to transfer my video from next 2 hours and this playback problem appears!!! After all searching and manipulations i can say that CACHE CLEAN can some times really help your work, even when its only up to 30mb. It was the last what i did and everything starts to work corrects. Thank you.

Best regards

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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In my case this problem was solved by going into preferences, playback and video device. I have NDI installed on my machine and for whatever reason, Premiere Pro selected output to NDI instead of Adobe DV. By switching to Adobe DV the problem was resolved.Timeline won't play.jpg

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New Here ,
Jan 06, 2021 Jan 06, 2021

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Hi Gilkey,

I just want to say a big THANK YOU!!

I have the same problem, and have NDI Tools installed.

Setting the playback option back to Adobe DV fixed the problem.

Best regards.

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