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Nambour38710107d2t0
Participant
July 20, 2024
Answered

Premiere pro wont install despite my pc having all the requirements?

  • July 20, 2024
  • 1 reply
  • 3194 views

So I just built my new pc with my friend and I've just attempted to install premiere pro but it says it's not compatible so i look through all the requirements to install.

 

  • Intel® 6th Generation or newer CPU – or AMD Ryzen™ 1000 Series or newer CPU
    • check i have a 12th gen intel cpu
  • Advanced Vector Extensions 2 (AVX2) Support required
    • check i installed the processor identification utility and it said i have it
  • Windows 10 (64-bit) V22H2 or later
    • check i have windows 11
  • 8 GB of RAM
    • check i have around 9gb of ram available and over 20gb overall
  • 2 GB of GPU memory
    • check i have around 15gb of gpu memory and im only using around 2gb atm
  • 8 GB of available hard-disk space for installation; additional free space required during installation (will not install on removable flash storage)
  • Additional high-speed drive for media
    • check to both i have around 400gb free and a high speed drive
  • 1920 x 1080
  • ASIO compatible or Microsoft Windows Driver Model
    • now for these two im actually not sure how to check the size of my screen but i have premiere on my laptop and it has a smaller screen and i assume my audio drive is compatible with windows since I'm using windows on this pc

Anyway I'm really stumped at the moment if anyone could point out something I missed or if it's a bug that would be absolutely lifesaving I've got a project I need to edit that's due tomorrow.

Hope you all are having a great weekend!

Correct answer Nambour38710107d2t0

OMG WAIT I DIDN'T EVEN NEED TO.

So I have been trying to download this off the browser version of creative cloud BUT I just downloaded it and it's now installing on the app version!

Either way thank you so much for your help I hope you have a wonderful day!!

1 reply

Warren Heaton
Community Expert
Warren HeatonCommunity Expert
Community Expert
July 20, 2024

Sorry to hear you are having trouble.  Installation is usually an easy, self-guided process.

 

It's possible that the installer is checking your hardware coming back with an incorrect result.

I would reach out to Adobe Support for installation assistance at https://helpx.adobe.com/contact.html.

Use the chat bubble at the lower right and enter "agent" to get past the Virtual Assistant.  You'll have the option to continue via a phone call or a chat.

I'd allow an hour to two hours.

    N
    Nambour38710107d2t0AuthorCorrect answer
    Participant
    July 20, 2024

    OMG WAIT I DIDN'T EVEN NEED TO.

    So I have been trying to download this off the browser version of creative cloud BUT I just downloaded it and it's now installing on the app version!

    Either way thank you so much for your help I hope you have a wonderful day!!

      G
      Grant389300168aoz
      Participant
      August 1, 2024

      mind telling me how you downloaded it? because im having the same issue right now and im not sure what you mean when you said this "So I have been trying to download this off the browser version of creative cloud BUT I just downloaded it and it's now installing on the app version"

       


      NEVERMIND you doesnt support it on opera gx 

       

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