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Sor4y5763765743
Participant
January 9, 2024
Question

Premiere Pro wont open on Macbook Pro M2

  • January 9, 2024
  • 10 replies
  • 5608 views

Premiere Pro shows the splash screen for a few seconds and then disappears. The app is not responding, and I have to force quit it. I have tried every solution I can find online, including uninstalling and reinstalling, checking third-party plugins, etc... but I can't fix it.

 

I have a 2022 Macbook Pro with an Apple M2 chip running MacOs Sonoma Version 14.1.1

I am looking for a solution to open Premier on my laptop.

 

 

    10 replies

    N
    Nicolai247866853kpq
    Participant
    October 22, 2024

    Hi i cant open the premiere pro app 2025 on my mac. Other apps like media manager, lightroom are working fine. I get this message when trying to open the PP 2025 app. I have tried to hold shift and option keys to clear the cashe but that does not work either. Can anyone help fixing this issue ?

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      September 3, 2024

      Hi @Sor4y5763765743,

      I hope all is going OK. I didn't hear back from you. Are you still having this problem? Let the community know. In the meantime, I'll move this thread into the "Discussions" forum for further troubleshooting. I apologize for this issue. Take care.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      haseeba49808250
      haseeba49808250
      Participant
      October 21, 2024

      Hello, i am having this same problem after updating to adobe 2025. I have an older mac- its specifications are attached. but its should still work. 

      More worrying is i downloaded an older version of premiere which is also not working any more. 

      Please help. 

       

       

      D
      Dorin24379454mj5j
      Participant
      August 19, 2024

      Did you got any resolve? 

      A
      Alera Ent.
      Participant
      July 25, 2024

      Hello, my MacBook Pro was stolen and I just got a new M3 max and restored everything from Time Machine. Now, my premier app won't open saying this application is not supported on this Mac 🤔 🤔

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        July 22, 2024

        Hi,

        Are you still experiencing this bug? Please let the community know. Sorry for the problem.

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        July 22, 2024

        The status of this bug report has been updated.

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        C
        catherineh72746667
        Inspiring
        June 26, 2024

        Hi. I had the same problem (iMac 3.8 GHz 8-Core Intel Core i7) today after leaving auto updates on a few days ago. After trying al the recommended solutions including starting a new project (didn't work), I noticed that there was often a dark flash near the bottom of my screen when the project started. Upon investigation, there was the tiniest of dark lines at the bottom of the screen. When I clicked and dragged it up, my project was there. This seems totally ridiculous but thought I'd share in case it helps someone else. Good luck. 

        H
        Harshan382716134jvu
        Participant
        June 26, 2024

        Hello, have you find how to solve this? I have same issue

        S
        Sor4y5763765743Author
        Participant
        January 16, 2024

        Hi Matt, thanks for getting back to me.

        I actually have tried all of those solutions before and the app is still non responsive.

          mattchristensen
          mattchristensen
          Legend
          January 9, 2024

          @Sor4y5763765743 I'm sorry that's happening. Try holding down Shift and then launching Premiere Pro. You should get a "Reset Options" dialog where you can check the boxes for "Reset plugin loading cache". Try that first. If you still can't get Premiere to open, try to the option to Ignore third-party plug-ins. If it still doesn't work, try the options for for "Reset app preferences" and "Clear media cache".

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