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A
adam diller
Participant
January 15, 2023
Question

Premiere project crashing slow load

  • January 15, 2023
  • 2 replies
  • 717 views

Hello,

 

Running premiere 23.1 on a Dell Precision 7560 with i7-11800H, 64 GB RAM, NVidia RTX A4000 gpu

 

Recently, a longer project I'm working on, which was working well, has begun taking forever to load, maxing out CPU and media drive usage on loading, often crashing. Sometimes the project will load after a long wait.

 

I've deleted media cache, previews, preferences, reinstalled premiere, removed restrictions on program folder permissions.

 

Out of ideas here. Any suggestions?

 

Thanks!!!

 

>Any suggestions?

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum... Mod

 

 

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 15, 2023

What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

A
adam dillerAuthor
Participant
January 15, 2023

Thanks for the replies!

 

I have tried both updating the Nvidia driver via Nvidia site and rolling back to the 517.40 Studio mentioned above. Neither of these immediately worked, but I left my project alone for a few hours and it seems to be working now.

 

I do not think the issue is resolved, but I need to catch up on this edit, so will just leave it running now that it's working.

 

To answer the question about drives, my media is on a 4 disc owc HDD raid 5, using around 9tb of 16tb capacity. It seems to use around 20-30% of the HDD speed on opening, but runs at that rate for much longer (hours) than it did two days ago. the CPU is at 100% for much of the time while project is loading media.

 

Again, this is a project that worked well two days ago. I didn't update or change anything or add any new media.

 

Thanks all!

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 15, 2023

>didn't update or change anything

 

My Windows 11 had a restart yesterday due to updates... has your Windows updated recently?

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 15, 2023

>NVidia RTX A4000

 

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia

 

There are also intermittent reports that the newest driver is not always the best driver
due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version
As noted in https://community.adobe.com/t5/premiere-pro-discussions/bad-performance-with-high-end-gpu/td-p/13456115
First, the last Nvidia driver that is known stable and usable at this time is the 517.40 Studio
driver. The later ones have been a mess for many users even in Resolve. So ... go to their site,
the 'older drivers' list, and do a clean install. That may help some.

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