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RyanKennyArt
Participant
August 4, 2023
Question

Premiere Restarts my PC (Kernel-Power 41)

  • August 4, 2023
  • 3 replies
  • 1738 views

Hi. I've been using Premiere for years at this point, and over the past year I've been having a constant issue where my whole PC will force restart itself whenever I'm using the software exclusivly. (Though I've also had this happen to me with Photoshop once). I'm currently running the 23.5.0 (Build 56) version or Premiere, however this persisted with the 2022 version as well.

 

Specs:

Windows 10 Pro (Ver. 22H2)

AMD Ryzen 9 5950X 16-Core Processor

Nividia 3080Ti GPU

64GB RAM

750W Power Supply

working with footage off of a HDD drive with Premiere installed on my M.2 SSD

Nividia Drivers are up to date.

 

In the Windows Event Viewer it is a Kernel-Power 41 event. This only seems to ever happen when I'm using Premiere, and it happens at any random given time. I'm uncertain if this is directly an Adobe issue or if there's something wrong with my PC. I don't use Premiere all the time so up until this point I have tried to roll with it, but the crashes have become infuriating to work with. If anyone has had this issue or knows how to fix it I'd truly appreciate it.

3 replies

Nethig
Nethig
Participant
January 19, 2025

Hey! I have this exact problem. Did you manage to find solution?

 

Whenever I am using Lightroom and Photoshop PC restart itself. I took it to a service center and they were unable to find any HW issue. However they updated BIOS to latest version. Now, it´s totally unusable. It happens literalz every 5 minutes.

 

While working in other software, e.g. Davinci, everything runs smoothly.

 

Thanks, Tom

 

K
Community Manager
Kyle PlumadoreCommunity Manager
Community Manager
August 5, 2023

Kernel power event 41 typically indicates a hardware/driver problem. It means that the power to the PC was cut without Windows being able to determine why. If any of your PC components are overclocked, try undoing the overclocking. I would also monitor the temperature of your hardware components - overheating can also cause this behavior.  You can also refer to your motherboard documentation to check whether it can provide any additional information in this type of scenario. 

 

This article contains some additional information that you may find helpful:

https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/event-id-41-restart

 

    R
    RyanKennyArtAuthor
    Participant
    August 4, 2023

    *I did want to note that the restarts happen a bit more frequently whenever I've skimming through footage. usually I'm combing through hours of recorded material (for example a video that's 24GB, 5 hours long and at 1080p)

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