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defaultxt2ea6ax7egf
Participant
September 25, 2021
Question

'Premiere running low on system memory' error appearing again and again

  • September 25, 2021
  • 2 replies
  • 19077 views

Hi Adobe Team,

 

just like many other Premiere users I keep getting the 'Premiere Pro running low on system memory' error which appears out of nowhere.

There is more than enough free memory and RAM available and Premiere is not even using a third of it.

 

No other applications are running in the background.

 

It comes to a point where working becomes almost impossible with this application.

I am aware that bugs can occur and will always be there but if users report this issue and don't even get plausible feedback from the Adobe Support, it is simply not acceptable and I am not willing to pay a full price for a product that does not work as it should. At least the Adobe Team could try to take on this issue and release an announcement about this as it's obviously not only affecting one or two people but quite a few individuals and businesses.

 

This problem has never been occuring in older versions on the same machine, so it obviously has something to do with certain updates. I am using the latest version of Premiere through the Cloud.

 

It would be great to get some more meaningful feedback other than 'Have you tried to delete your Media Cache?'.

 

Cheers,

Marc

    2 replies

    S
    stonjsu
    Participant
    July 12, 2023

    FIX - Kinda

    So I had this issue on 23.5 - Low Memory etc, my RAM was peeking waaaay over its Adobe Dedicated amount, and then would crash 

     

    I reverted back to 23.4 and that didnt work, then I updated back to 23.5 and it seems to have fixed it. 

     

    No idea how or why, but it worked. 

    Worth a try!

    S
    stonjsu
    Participant
    July 13, 2023

    UPDATE - PC Users, increase your page file size! I upped mine to be 100GB and its fixed it

      A
      Arthur25166068p4xs
      Participant
      July 31, 2023

      hi, where i can update page file size ?

       

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      September 25, 2021

      FAQ: What information should I provide when asking a question

      D
      defaultxt2ea6ax7egfAuthor
      Participant
      September 25, 2021

      Thanks Ann, I am aware of this.

      But I am trying to hit a general point here, not a specific issue that's just affecting me.

       

      This is occuring over a variety of different projects, files, all the mentioned suggestions have been tried. Obviously, this is a global problem Adobe knows about and has tons and tons of information about, including crash reports.

        D
        defaultxt2ea6ax7egfAuthor
        Participant
        September 25, 2021

        I have never seen this message and I work on 4 different systems, 1 windows and 3 macs,  not to mention the people to whom I provide support.  Posting your system specs helps us (both users like me and adobe employees) to find a common denominator among the users who do see this problem.   So please post your systems specs or explain your resistance to this simple request.  And I'd also suggest you let us know us know the type of sources you're working with.  In particular, material shot on a smartphone or from a screen recording can cause issues that are intermittent and impossible to predict.


        Hi mgrenadier,

         

        that's fair enough, I totally get your point and I am totally with you.

         

        I7 2.2 Ghz

        32GB RAM

        GeForce RTX2070

        WIN 10 Pro

        All available hard drives have more than 100GB available space, the one that's used for Media caching has almost 200GB available.

        Premiere 14.x as well as the 15.x versions seem to have this problem

         

        It happens across a variety of projects, big and small. Some have R3D files (DNxHD for proxies), some H.264, some H.265 files.

        I did not have this problem with older versions. 

        Tried reinstalling several different versions, adjusting the settings/caches, importing project files in a new project etc. as mentioned in other posts.

         

        The reason I did not post this in the first place is because there are multiple existing topics about this and Adobe support has not once gone further than asking if the affected people have tried deleting the media cache or something similar. After the users reply that they've tried everything they've mentioned, there is no further support from Adobe. And this makes me furious as people pay a lot of money for their software that obviously has some major bugs with the latest updates and they simply don't seem to care.

         

        I have not experienced this with any other support whether it be The Foundry, RED, Blackmagic Design or anyone else.

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