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Question

'Premiere running low on system memory' error appearing again and again

Forum|Forum|4 years ago
September 25, 2021
2 replies
18973 views

Hi Adobe Team,

just like many other Premiere users I keep getting the 'Premiere Pro running low on system memory' error which appears out of nowhere.

There is more than enough free memory and RAM available and Premiere is not even using a third of it.

No other applications are running in the background.

It comes to a point where working becomes almost impossible with this application.

I am aware that bugs can occur and will always be there but if users report this issue and don't even get plausible feedback from the Adobe Support, it is simply not acceptable and I am not willing to pay a full price for a product that does not work as it should. At least the Adobe Team could try to take on this issue and release an announcement about this as it's obviously not only affecting one or two people but quite a few individuals and businesses.

This problem has never been occuring in older versions on the same machine, so it obviously has something to do with certain updates. I am using the latest version of Premiere through the Cloud.

It would be great to get some more meaningful feedback other than 'Have you tried to delete your Media Cache?'.

Cheers,

Marc

S

stonjsu

New Participant

FIX - Kinda

So I had this issue on 23.5 - Low Memory etc, my RAM was peeking waaaay over its Adobe Dedicated amount, and then would crash

I reverted back to 23.4 and that didnt work, then I updated back to 23.5 and it seems to have fixed it.

No idea how or why, but it worked.

Worth a try!

S

stonjsu

New Participant

UPDATE - PC Users, increase your page file size! I upped mine to be 100GB and its fixed it

A

Arthur25166068p4xs

New Participant

hi, where i can update page file size ?

Ann Bens

Community Expert

FAQ: What information should I provide when asking a question

D

defaultxt2ea6ax7egfAuthor

New Participant

Thanks Ann, I am aware of this.

But I am trying to hit a general point here, not a specific issue that's just affecting me.

This is occuring over a variety of different projects, files, all the mentioned suggestions have been tried. Obviously, this is a global problem Adobe knows about and has tons and tons of information about, including crash reports.

D

defaultjlhsnt9kb8fs

New Participant

cheers mate, appreciate your suggestions.

The H.265 are coming from a Fuji XT-3. I've never had issues with those before. However, I tried the conversion but that didn't make any difference.

I have also checked the memory settings and played around a bit and they to be normal, nothing fancy going on.

As mentioned in the previous post, I have tried running Premiere only as well as checking the system performance which doesn't display anything unsual. In fact, there is a lot of system resources available while Premiere is running into this issue.

I am going to try converting all files to H.264's in Resolve before important them. I have a bit of a feeling this issue has something to do with having different file formats in one project (e.g. R3D and H.265) although this shouldn't cause problems in theory.

This problem of Premiere thinking it has low memory is killing me on a documentary right now.

I've tried everything, uninstall, reinstall, dumping cache files, creating new projects and importing the entire project, or just selected sequences and nothing is working.

I will say on a 2TB SSD, I only have 129 GB of free space. Could that be part of the issue?

I started to transfer everything to my internal SSD with more free space.

Help!

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