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michaelk71674070
Participant
July 10, 2018
Question

Premiere spinning wheel - hard drive access between each action

  • July 10, 2018
  • 4 replies
  • 7375 views

I am running Premiere CC 2018 on a MacBook Pro 2017 High Sierra 10.13.5 and recently developed a problem. Premiere keeps stalling with the spinning color wheel between actions. It seems like it is initiating lots of hard drive access. The hard drive is otherwise fine and does not have issues with other applications. I have tried uninstalling/reinstalling Premiere as well as resetting the cache and preferences. The application is basically unusable.  Projects that worked fine a couple days ago as all experiencing the same issues. Any help would be appreciated - thanks

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      4 replies

      G
      gorillapics
      Participant
      August 12, 2021

      I started having the same issue. Everything worked fine on Monday and on Tuesday both workstations that I have Adobe Cloud installed on I get the pinwheel between actions in Premiere 15.4. Uninstalled and reinstalled all cloud apps. No luck.

       

      One machine will only open my premiere project if I first open a new project then open the existing project that I want to work on. (OS Catalina 10.15.5 AMD Radeaon Pro 580x)

       

      The other machine I downgraded Premiere to 15.2 and it works a little bit better in the sense I can actually play a video on the timeline, but any other action causes a pinwheel and lag. (OS Mojave 10.14.6 AMD FirePro D500)

       

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      August 12, 2021

      Hi gorillapics,

      Sorry about this. I'll keep an eye out for others having project instability. I would test 15.4 with a new project and new media to see if something might be going on with the project file, preview files, preferences, media cache, or the media itself. It is not really good editor's protocol to update software in the middle of a project, and that's been true over my career with Avid, M100, FCP, and now Premiere Pro.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      G
      gorillapics
      Participant
      August 12, 2021

      Thanks, Kevin.

       

      This was actually a new project that I created a couple of weeks ago in 15.4 and everything was working fine up until yesterday (08/11/21). I uninstalled and reinstalled 15.4 thinking maybe that would solve it. But the only way it will open my existing project file is if I first open a new blank project, then open my exisiting project. I can not open my exisitng project directly now. Again everything was working fine until yesterday. 

       

      My other (older) editing station is also having a similar problem, but the lag is way more pronounced. Everything was working fine until yesterday. It helps on this one that I downgraded to 15.2  and I am starting with a new project in 15.2, but every action I try and take causes a pinwheel and delay in function. 

      R
      Rachel.IqNatural
      Participant
      August 11, 2021

      Hi, having the same issue, any solutions work for anyone? Thanks

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      August 11, 2021

      Hi and good day!

      Sorry about that. We need more info on your case, though. You say you are having the same issue. Are you then also on macOS? Have you already tried checking Adobe folder permissions? Which OS are you on? Which version of Premiere Pro? Any other workflow considerations? Any info on your media? Is it normal media from a camera or is it from a mobile device or video stream.

       

      This info all matters. Can you provide it, please?

       

      Thank You,

      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      R
      Rachel.IqNatural
      Participant
      August 11, 2021

      Hi Kevin, thank you. 

      I am on a MacOS. Big Sur, Graphics: Radeon Pro 575X 4 GB. PP 2021, v15.0. It is a mix between stock media and media from my phone. There is also a kinetic typography pack I am using that I have used many times before. 

      Anytime I try an action, rather that be moving a clip, copying a clip, or simply sliding the pointer on the timeline, it gives me the spinning ball for a good 2 minutes - making it relatively inusable. Somebody with support took over my computer and did a lot, to no success, three times. I waited on the phone for over an hour and 20 minutes to be disconnected within 2. Super frustrating! My workflow is the same as it has always been, these are short video clips I edit and make. Yesterday PP decided it wasn't going to work as normal and here we are. 

       

       

      ninjagoldfish
      ninjagoldfish
      Participating Frequently
      October 12, 2018

      Also having this issue. I'll be working on a project and it'll be fine. I'll quit, do other things, maybe come back to it later or the next day - and then it's just spinning beach ball in between every action. Unusable. The only solution I have found is to create a new project and copy all of the media from the previous project - but you know, that's not a realistic fix for something that happens on a daily basis... I shouldn't have to do that. I expect more stability with this - workarounds are time-consuming, frustrating, and come with the potential for a lot of errors in the process.

      The fact that it works fine for a while and then upon re-opening has errors rules out hard drive access errors. I've cleaned out the media cache more times than I can count, to no avail either. There must be a solution here... Adobe?

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      October 12, 2018

      ninjagoldfish,

      Do you have any oddball applications, such as, Perian installed? Any weird codecs? Any third party applications you downloaded off the internet? Any free plug-ins? I would look at that which is installed in your computer and delete anything suspicious.

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      ninjagoldfish
      ninjagoldfish
      Participating Frequently
      October 12, 2018

      Hi Kevin - thanks for the response.

      No Perian or additional codecs or plug-ins. Did a clean install of 10.13.6 a couple of months ago, and started from scratch - still happening. I do have third-party apps, but none of which are running at any point in this process (I make a point of ONLY running Premiere on my system without anything else in the background). Are you saying it's possible just having some other app on my machine could be interfering in some way? That seems odd, to say the least... is there a way to determine this in Activity Monitor or anything else - to try and find the gremlin?

      Thanks!

      Vidya Sagar
      Adobe Employee
      Vidya Sagar
      Adobe Employee
      July 11, 2018

      Hi michaelk71674070,

      Sorry for the trouble. It seems like an issue with permissions. Please follow the steps in the following article & let us know the status.

      Here are the steps: fixing permissions problem that impedes start of Adobe applications | Creative Cloud blog by Adobe

      Thanks,

      Vidya

        M
        michaelk71674070Author
        Participant
        July 12, 2018

        I tried setting the preferences to read/write but the problem still persists. I did try the project and media files on another computer and everything loaded and worked fine. The problem must be with the installed version on my laptop. Other programs are running fine with no slowness issues. I also tried turning off spotlight and the Norton Security with no improvement. Any other suggestions would be appreciated.

        M
        michaelk71674070Author
        Participant
        July 12, 2018

        The hard drive access by Premiere is running at a very high level of over 200 MB/sec. The processor activity is also very high - at 200-400% This is when there is no user activity causing demand. Premiere is working hard on something and is bringing itself to a stalled out state. The program is not crashed as it can be operated periodically in brief intervals between being overcome with activity and displaying the color wheel. Again, I tried the projects nd hard drive on another, slower, iMac and it was working fine without these issues.

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