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Premiere unusable, clips constantly go offline

Explorer ,
Mar 04, 2024 Mar 04, 2024

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Premiere is unfortunatelly unusable, clips constantly go offline every day or two. It is Premiere on a PC. Nothing has changed with my computer. I update everything regularly, and all other apps work flawlessly. I uninstalled Premiere several times with no positive results.

 

I work with large projects. With many clips in many folders, it takes ages first to relink them manually (it is automatic to a degree, but usually, I must find at least 10-20 folders for Premiere manually). Then generating peak files also takes ages.

 

This is just a tip of the iceberg, with constant crashes, endless Media pending etc. Premiere for PC is broken.

 

I have older 13-inch MacBook M1, it works normally.

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correct answers 1 Correct answer

Explorer , Jul 06, 2024 Jul 06, 2024

Hello, I had to switch to a Macbook Pro; Premiere on my PC has become useless. Everything is OK now. I guess Premiere is not optimized for my PC, but this is just my experience.

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Adobe Employee , Mar 04, 2024 Mar 04, 2024

Hi Gorans,

You say "Nothing has changed with my computer", but you then say that you "update everything regularly", which means that your computer's configuration is changing. 🙂

You mention relinking: Have you moved your media? Are you storing your media on network storage, or local? If networked, how is that storage mounted by your editing system's OS? 


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Adobe Employee ,
Mar 04, 2024 Mar 04, 2024

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Hi Gorans,

You say "Nothing has changed with my computer", but you then say that you "update everything regularly", which means that your computer's configuration is changing. 🙂

You mention relinking: Have you moved your media? Are you storing your media on network storage, or local? If networked, how is that storage mounted by your editing system's OS? 


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Explorer ,
Mar 04, 2024 Mar 04, 2024

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The same desk, the same external disk, the same computer and folders, the same everything, I don't even move it physically. No networking. Yet I open my Premiere and every few days I must waste at least two hours to bring this expensive software in working order, to relink as I described. I work on several episodes of the documentary, each an hour long, can you imagine how many clips you need?

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Adobe Employee ,
Mar 04, 2024 Mar 04, 2024

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> I work on several episodes of the documentary, each an hour long, can you imagine how many clips you need?

Definitely! I run the PPro team that works with our film engagements. 🙂

>...every few days I must waste at least two hours to bring this expensive software in working order, to relink as I described.

That tells me that something about your configuration changed, over the course of those very few days. When unexpected relinking is triggered, we start by checking whether the path to that media has changed "out from under" PPro, since the last time it opened that project, and looked for that media. 


You say "the same external disk"; how is that external disk being mounted, by the OS? Do you ever move that external disk to different systems?

 

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Adobe Employee ,
Jun 17, 2024 Jun 17, 2024

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Hello @gorans32670753,

Thanks for the message. It’s been a while since you filed this bug. Are you still having this issue? If so, can you provide the info the product team member requested?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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Explorer ,
Jul 06, 2024 Jul 06, 2024

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Hello, I had to switch to a Macbook Pro; Premiere on my PC has become useless. Everything is OK now. I guess Premiere is not optimized for my PC, but this is just my experience.

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Adobe Employee ,
Jul 06, 2024 Jul 06, 2024

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You didn't answer any of my questions...? Glad running on Mac works for you.

Premiere Pro is definitely optimized, to get the most out of available (mac or pc) hardware. 

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