Premiere unusable, clips constantly go offline

[gorans32670753]

Premiere is unfortunatelly unusable, clips constantly go offline every day or two. It is Premiere on a PC. Nothing has changed with my computer. I update everything regularly, and all other apps work flawlessly. I uninstalled Premiere several times with no positive results.

I work with large projects. With many clips in many folders, it takes ages first to relink them manually (it is automatic to a degree, but usually, I must find at least 10-20 folders for Premiere manually). Then generating peak files also takes ages.

This is just a tip of the iceberg, with constant crashes, endless Media pending etc. Premiere for PC is broken.

I have older 13-inch MacBook M1, it works normally.

[Bruce Bullis]

Hi Gorans,

You say "Nothing has changed with my computer", but you then say that you "update everything regularly", which means that your computer's configuration is changing. 🙂

You mention relinking: Have you moved your media? Are you storing your media on network storage, or local? If networked, how is that storage mounted by your editing system's OS? 

[gorans32670753]

The same desk, the same external disk, the same computer and folders, the same everything, I don't even move it physically. No networking. Yet I open my Premiere and every few days I must waste at least two hours to bring this expensive software in working order, to relink as I described. I work on several episodes of the documentary, each an hour long, can you imagine how many clips you need?

[Bruce Bullis]

> I work on several episodes of the documentary, each an hour long, can you imagine how many clips you need?

Definitely! I run the PPro team that works with our film engagements. 🙂

>...every few days I must waste at least two hours to bring this expensive software in working order, to relink as I described.

That tells me that something about your configuration changed, over the course of those very few days. When unexpected relinking is triggered, we start by checking whether the path to that media has changed "out from under" PPro, since the last time it opened that project, and looked for that media. 

You say "the same external disk"; how is that external disk being mounted, by the OS? Do you ever move that external disk to different systems?

[Kevin-Monahan]

Hello @gorans32670753,

Thanks for the message. It’s been a while since you filed this bug. Are you still having this issue? If so, can you provide the info the product team member requested?

I'll move your post to the Discussions board while we await your information.

Thanks,


Kevin

[gorans32670753 · Accepted solution]

Hello, I had to switch to a Macbook Pro; Premiere on my PC has become useless. Everything is OK now. I guess Premiere is not optimized for my PC, but this is just my experience.

[Bruce Bullis]

You didn't answer any of my questions...? Glad running on Mac works for you.

Premiere Pro is definitely optimized, to get the most out of available (mac or pc) hardware. 

[Isaiah5ECF]

I'm the same boat. I'm working on a multi-episode documentary series and the disconnected media is starting to drive me insane. I connect the media, then an hour later PrPro can't remember the file path that I JUST reconnected it through. I don't understand... Anyone got any good ideas?

[bbb_999]

As with the original poster's issue, the best place to start resolving the issue will be understand what's happening during that hour, after which the file goes offline. 

Are you using Productions?

Where is your media stored? [internal drive? local external drives? network volume?]

If network; how is that storage mounted, on the editing system? (smb?) Are other users using the same media? 

Is some process accessing the directories containing the media? [File sync services like OneDrive, Dropbox do this, as do some anti-virus applications.]