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Generous_artwork5E7A
Participant
April 4, 2018
Answered

Premiere update - crashing in Color workspace

  • April 4, 2018
  • 15 replies
  • 20684 views

I update Premiere today. The first few times I entered the Color workspace, everything worked fine.

After 20 minutes of editing in the workspace, Premiere crashed, and every time I have opened it since, everything works until I click on the Color workspace tab, at which point the program freezes and crashed. This happens regardless of the project that I am working on.

I have tried reinstalling Premiere, but it did not help the problem. (I am able to make Lumetri adjustments in the effects panel.)

Is anyone else having this issue?

    This topic has been closed for replies.
    Correct answer R Neil Haugen

    Go to the Windows/Workspaces tab, and click the "Reset to Saved Layout" option.

    If that doesn't help, find (from the Preferences dialogs) where your cache & media cache database files are, and close PrPro, delete everything in there, and restart PrPro.

    Also ... there's a Layouts folder in Windows ... User/(your username)/Documents/Adobe/Premiere Pro/12.0/Profile-Creative-Cloud.

    Delete that folder, PrPro will create it as it needs on restart.

    Neil

    15 replies

    Show previous replies
    G
    gricceri
    Known Participant
    May 16, 2018

    I have same issue on my PC. One ( really annoying ) workaround is to close the sequence panel, switch to the color workspace and then open the sequence panel again. I don't know if it's really usefull as a workround but at least some more debugging information that hopefully help out.

    S
    Smaltrblithro
    Participating Frequently
    May 16, 2018

    Thanks for the workaround...

    J
    julioa31702647
    Participant
    May 2, 2018

    Toda vez que faço um update do Premiere surge alguma surpresa.
    Nao fazem testes antes de liberar? Eu pago pra ser cobaia? Acho que a Adobe deveria me pagar entao pelo estress e atraso nas minhas entregas, por conta dessa falta de profissionalismo.

    armenhamer
    armenhamer
    Participating Frequently
    April 24, 2018

    Just got a new PC so everything is freshly installed and it did it again.  Click on the Color tab and it crashes. Removing the preferences folder clears it up to get back to color tab.  Also I did remove all of the adobe apps on my Macbook Pro and used the cleaning tool. Similar thing happened, beach ball came up and crashed on the color tab but upon relaunch it seemed to work without removing the preferences folder.

      S
      sheilab17413429
      Participant
      May 2, 2018

      Armenhamer, I have this EXACT same issue and have tried all these recommended actions to no avail.  I just wanted to let you know that you are not alone having this issue.  I can't afford this to continue being an issue as I need PP to be up and running as I have to edit a bunch.  R Neil has advised me prior and unfortunately wasn't able to resolve this problem.  I even reinstalled PP and STILL crashes after switching to the Color workspace from any other workspace.  ADOBE, PLEASE UPDATE WITH A FIX ASAP! 

      B
      brdcphoto
      Known Participant
      May 4, 2018

      As per the suggestions above have you tried pening the Lumetri panel and scopes in another workspace, such as "all panels"?

      Neil


      It is also like that with the other panels.  But only when you change workspace.  The topbar with the workspaces in it becomes unresponsive and the panel you try to work in too.  The menu keeps working and you can change workspace there, but once a new workspace loads, it freezes again.  It also takes like 30 seconds until the switch is done.

      Working in the All panels workspace is a workaround that works!!!

      Updates OS, graphics card, etc.  So all are the latest drivers.

      armenhamer
      armenhamer
      Participating Frequently
      April 18, 2018

      Yes, we have two boxes (Windows 10) that have this issue. Hopefully an update comes soon for it.

      R Neil Haugen
      R Neil Haugen
      Legend
      April 18, 2018

      Just to be clear ... you closed PrPro, removed that layouts folder mentioned, rebooted, and still have the issue?

      If so, I'd run the Adobe CC Cleaner tool, without uninstalling first! ... and wipe out Adobe PrPro 12.x. Then manually go to the above folder locations and make sure everything is gone.

      Then reboot, and from the CC app, download/install another fresh copy.

      Neil

      Everyone's mileage always varies ...
      armenhamer
      armenhamer
      Participating Frequently
      April 18, 2018

      No, it does work after removing the layouts folder but after working with it for a while it will crash again. Probably have experienced it three different times.

      R Neil Haugen
      R Neil HaugenCorrect answer
      Legend
      April 4, 2018

      Go to the Windows/Workspaces tab, and click the "Reset to Saved Layout" option.

      If that doesn't help, find (from the Preferences dialogs) where your cache & media cache database files are, and close PrPro, delete everything in there, and restart PrPro.

      Also ... there's a Layouts folder in Windows ... User/(your username)/Documents/Adobe/Premiere Pro/12.0/Profile-Creative-Cloud.

      Delete that folder, PrPro will create it as it needs on restart.

      Neil

      Everyone's mileage always varies ...
        J
        julioa31702647
        Participant
        April 18, 2018

        Nao funcionou. Coincidentemente aconteceu apos a atualizacao do Premiere.
        Alem disso ele faz algo irritante quando em play ou navego o cursor no timeline ele seleciona o arquivo onde o cursor esta. Esse bug é por causa da atualizacao nas opcoes de tratamento de cor que a adobe fez.

        R Neil Haugen
        R Neil Haugen
        Legend
        April 18, 2018

        Did you try all three possible solutions from above?

        Neil

        Everyone's mileage always varies ...
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