Participant

Answered

Premiere Won't Export

Forum|Forum|5 years ago
May 20, 2020
13 replies
20892 views

Hi! I have been trying to export a video for a couple of hours to no avail. When I select File > Export > Media, literally nothing happens. No pop up to select export settting, nothing at all. If I try a few times within the same session, Premiere will eventually freeze up and stop working. I use Premiere regulalry and this has never happened.

- Premiere is up to date

- I've cleared preferences

- I've deleted all media cache

- Uninstalled and reinstalled Premiere

- Restarted my computer several times

Nothing has helped.

adobe_premiere.zip

Correct answer Trent Happel

Are you on WIndows with an NVIDIA graphics card? If so, could you please try going to Preferences > Media and uncheck "Enable hardware accelerated encoding and decoding (requires restart)" then Save, Quit. Now launch Premiere Pro and try export again. Does it now work?

hellopaul4

Inspiring

Well, today, for the first time (ever) I'm seeing this issue. ctrl-M does nothing...export to media encoder does nothing...dragging a sequence from my project panel into Media Encoder does nothing (it looks promising...the "creting queue items from project" progress bar appears for ~10secs and the progress bar grows...and then...it disappear and there's nothing in the Queue). This is the same project I've been working on for about a week, and I'd updated nothing; this morning PPro was working fine, but now it's found a sequence that it refuses to export. All the sequences in my project are made up of essentially the same thing: the main footage is MXF files (all from the same camera, same shoot, same day) plus some WAV audio files, a colour grade adjustment layer and not much else. I've tried turning off (and on) the hardware acceleration, I've now updated my Nvidia drivers (and restarted a few times) to no avail.

It's only the one sequence that fails to export. Ah! It's the subtitles causing the issue. I created a new (empty) sequence, then copied and pasted EVERYTHING from the dodgy sequence to the new one....tried to export....nothing. I then deleted ALL the (3 tracks) subtitles, and it can now export ok. If I merely turn off the subtitle track (I've now condensed/deleted the subtitles into ONE track) it still can't export - I have to have NO subtitle tracks. Incidentally, I now have media > H264/HEVC hardware acceleration back ON - changing this has no effect on anything.

SOLUTION: As I've been typing this, I've been trying allo kinds of things. I created a new subtitle track, and alt-dragged the subtitles to the new track, switched the old subtitle track to "invisible", and exported fine!!!! Weird.

I've tried both the beta (25.3.0x3) and release versions of PPro, but get the same problem.

I'm on Windows 10 with an RTX3090 24GB VRAM GPU.

AMD Ryzen 5950X 16 core CPU, 128GB RAM, plenty of HD space.

T

Tam33646707595e

Participant

Hi, I have the same problem except my encoder still runs the video but it exports to a blank video. I unchecked "enable hardware accelerated encoding and decoding(requires restart) and export again but it still doesn't work. I use a Mac and my graphics are Intel Iris Plus Graphics 655 1536 MB, and my Adobe Premiere and Encoder are the newest.

Kevin-Monahan

Community Manager

Hi @Tam33646707595e,

Sorry. I don't think you're meeting system requirements: https://helpx.adobe.com/premiere-pro/system-requirements.html. Sorry about that.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

ChrisCrystalize

Inspiring

I just today started having the same problem and none of these steps work. I'm ready to cancel my subscription to Adobe CC. Please help if you can.

R Neil Haugen

Legend

We're users like yourself. We can't guess at your hardware or media or effects or version of Premiere. So though we'd love to help, you have to give us some information to even start guessing.

So ... how about your computer, OS, GPU, how recently you've checked for GPU drivers, the media and effects involved. and when it "stops".

And even where it "stops". There's been several different things that have prevented exports. Some mean the export dialog doesn't even show, some the dialog comes up but nothing happens after they click to export ... it closes but doesn't do anything. And for some, it seems to be going but either never finishes or stops.

So your exact behavior would be useful.

Neil

Everyone's mileage always varies ...

manuel9847632

Participating Frequently

That did nothing to help, it still will not encode. What next?

BTW, I bought an NVidia RTX 2070 specifically to accelerate my Adobe workflow via CUSA. Does this mean you don't support NVidia cards? In any case, unchecking acceleration and defaulting to Intel is not helping me output anything even after a full re-boot of everything. Please advise.

manuel9847632

Participating Frequently

Unchecking "Enable hardware accelerated encoding and decoding (requires restart)" did absolutely nothing for me. Did that, rebooted and it still will not export. Yes, I'm using an Nvidia GeForce 2070 Super in a Razor Core X box off my Dell XPS13 9370. Everything used to work fine, now Premire Pro is useless to me.

R Neil Haugen

Legend

Manuel,

For helping you in your situation, we'd need more information. What sort of media do you have, what effects if any on the sequence, is only this sequence/project involved (so have you tried other sequences and in other projects)?

And what happens when you tap Ctrl/Cmd-M to bring up the Export dialog, does it come up normal? We need to know when the process breaks down on your rig.

Oh ... and can you export if you queue over to MediaEncoder?

Neil

Everyone's mileage always varies ...

D

default5w9i164lcc7p

Participant

I am having the same issue. I unchecked the items in preferences listed in this thread and also rebooted. When I hit CTRL M nothing happends. I am finished editing a project and need to export it to meet a deadline and I am stuck dead in the water. I am not a computer expert and will not be able to tell you details of chips or graphics card. IS there any solution? I have exported before without any issue and this is a new issue for me.

Thanks

Chris

N

nocturnetouch

Inspiring

Why would hardware acceleration work one day then fail the next? This workaround did help me to get my project exported but the day before it was working fine. What is the issue?

R Neil Haugen

Legend

Could be a driver update in the system, a general GPU driver change, several things. You can always try installing a new driver if one is available, or roll back to a previous one if you're on the newest.

Which GPU do you have?

Neil

Everyone's mileage always varies ...

N

nocturnetouch

Inspiring

In less than 24 hours of working in AE and PP it broke. There weren't any updates between the two projects I was working on. No system updates or GPU driver updates. Nor were there updates to the programs themselves. I have two GTX 1080ti's in SLI, 128GB of ram on an AMD 2950x 3-1TB Samsung 970 Pro NVMEs. One NVME for OS and program host , one for scratch and one for the cache. I restarted my computer to see if that was the issues, I cleared caches and so on. It just broke. One moment hardware accelertion was working and then the next it wasn't and it still isn't working.

D

domenicoc66902600

Participant

Hola,

I can't export OpenEXRs from premier or encoder, I notice that the export video option is checked but unable (grayed). I think I should be adding a couple of details here, first, I have an Intel Core i7, system type 64 bit, Intel HD Graphic 630, and NVIDIA GeForceGTX 1050. I'm also having a pop-up window system compatibility report in regards to an unsupported video driver (Intel HD Graphics 630).

Enclossed there are a couple of screengrabs.

Thanks,

R Neil Haugen

Legend

Noting that this is showing Custom for the preset, what did you change from the base options?

Neil

Everyone's mileage always varies ...

D

domenicoc66902600

Participant

Nothing, I actually re-set all the preferences to default, for what its worth I just installed premier and never had this issue before, media encoder is showing the same, which means it's something from my station not Premier itself.

T

Trent Happel

Participating Frequently

FYI, Premiere Pro 14.3 has shipped and should have the fix for export using NVIDIA GPU without NVENC.

https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

https://helpx.adobe.com/premiere-pro/using/whats-new.html

J

Julie Pegg

Participating Frequently

Hi, I have just tried your solution unchecked "Enable........." and restarted the machine but still nothing is poping up when try File > Export. I have intel 10th gen i7 octa core processor and 2gb NVIDIA graphics. When I was using my old laptop which was i3 processor and AMD graphics, I have had no problem at all. I just upgraded to new machine, it has gone worse than my previous. Can you please advice what else I can do to sort this exporting problem? and also rendering is taking too much time at least 5hrs for color grading even with this high configured machine. I do only 10 mins video, I don't know what I'm doing wrong.

J

Julie Pegg

Participating Frequently

Sorry! It is exporting into h.264 now after a bit. thanks.

T

Trent Happel

Participating Frequently

Glad to hear it is now working for you, Julie.

Thank you.

T

Trent Happel

Participating Frequently

FYI, we believe we have a fix for this in 14.3 Beta build 24+ if you would like to verify on your system. 14.3 Beta will install separately from 14.2, so it should not affect 14.2. You can find 14.3 Beta in Creative Cloud under Beta apps.

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