Premire Pro crash when rendering previews

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Hi,

This has been going on for a while. My PP crashes (or gets stuck and sometimes requires me to restart the PC) when rendering previews. I tried everything I knew without results.

1. I completely (and I mean completely including dealing with old registry files and manually removing folders) removed and re-installed Adobe Creative Cloud (although it still has issues - loads super slow and needs to relaunch and only in with administrator privileges).

2. I Tried different file files, formats/codecs I don't think it has anything to do with that since it worked before with the same files from the same drive.
3. cleared cache (full).
4. Tried software rendering - still crashes.

5. I have a crash report for PP (you can't attach this format - kind of silly - but I put it on dropbox):
https://www.dropbox.com/scl/fi/i1b4eowmj5l5qcg76vqjf/d2def01a-3fef-4728-b04b-872085eb8e61.dmp?rlkey=few1go1cgg3myfpm4v927t95h&dl=0
Maybe this will help you help me.

It used to work fine but at some point something broke and I am not sure what. I know I need to re-install Windows and I will be doing that but that is a big project (lots of software, settings, etc. and I am in the middle of projects that I need to finish editing).

My system:
Latest PP.

Win 10 (fully updated).
Intel 13900K
MSI Z790 Ace (fully updated drivers)
All SSDs (Samsung 990/WD 850X)
96GB Ram
GTX 4070 (latest Studio drivers clean install)

Ig

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I

Iddo1234Author

Known Participant

I also tried PP beta - the sec I pressed render to the video the program crashed.

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MyerPj

Community Expert

That is some persistent problem you are having. Do you have any utilities running. GPU software, fan controls, head-up display, frame info, like to see how many frames you're getting in a game. Things you may have running that you could turn off, to try different things.

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MyerPj

Community Expert

No Win 11 for me. My experience with MS has always been one good and one bad (goes back to 98) so 11 is a bad one - we will wait a year after 12 will get all the kinks ironed out - for now it's 10 and it is not going anywhere any time soon.

Anyway - until I re-install - I would love to here more suggestions on things I can do to work with PP.

Ha, ha... OK, got it! 🙂

I told my friend how I run Windows. I have two programs I'm using now, which basically makes my Windows 11, look like my Windows 10, which I had made to look like Windows 7, which I had made to look like Windows XP. So he says, so your Windows 11 looks like Windows XP, I said, exactly!

ExplorerPatcher: https://github.com/valinet/ExplorerPatcher

Open-Shell Menu: https://open-shell.github.io/Open-Shell-Menu/

Plus a bunch of other utilities to change some Windows settings, etc.. but these are by far the main two.

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MyerPj

Community Expert

How long is the project and do you have plenty of space on your various hard-drives/ssds?

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Iddo1234Author

Known Participant

It's not happening with any particular project it is happening with anything that I try - old/new, short long - it seems to be related mostly to rendering previews (although possibly to other things as well).

I have enough space.

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