Premire Pro crash when rendering previews

Forum|Forum|2 years ago
May 23, 2024
29 replies
2452 views

Hi,

This has been going on for a while. My PP crashes (or gets stuck and sometimes requires me to restart the PC) when rendering previews. I tried everything I knew without results.

1. I completely (and I mean completely including dealing with old registry files and manually removing folders) removed and re-installed Adobe Creative Cloud (although it still has issues - loads super slow and needs to relaunch and only in with administrator privileges).

2. I Tried different file files, formats/codecs I don't think it has anything to do with that since it worked before with the same files from the same drive.
3. cleared cache (full).
4. Tried software rendering - still crashes.

5. I have a crash report for PP (you can't attach this format - kind of silly - but I put it on dropbox):
https://www.dropbox.com/scl/fi/i1b4eowmj5l5qcg76vqjf/d2def01a-3fef-4728-b04b-872085eb8e61.dmp?rlkey=few1go1cgg3myfpm4v927t95h&dl=0
Maybe this will help you help me.

It used to work fine but at some point something broke and I am not sure what. I know I need to re-install Windows and I will be doing that but that is a big project (lots of software, settings, etc. and I am in the middle of projects that I need to finish editing).

My system:
Latest PP.

Win 10 (fully updated).
Intel 13900K
MSI Z790 Ace (fully updated drivers)
All SSDs (Samsung 990/WD 850X)
96GB Ram
GTX 4070 (latest Studio drivers clean install)

Ig

This topic has been closed for replies.

I

Iddo1234Author

Known Participant

I also tried PP beta - the sec I pressed render to the video the program crashed.

MyerPj

Community Expert

That is some persistent problem you are having. Do you have any utilities running. GPU software, fan controls, head-up display, frame info, like to see how many frames you're getting in a game. Things you may have running that you could turn off, to try different things.

MyerPj

Community Expert

No Win 11 for me. My experience with MS has always been one good and one bad (goes back to 98) so 11 is a bad one - we will wait a year after 12 will get all the kinks ironed out - for now it's 10 and it is not going anywhere any time soon.

Anyway - until I re-install - I would love to here more suggestions on things I can do to work with PP.

Ha, ha... OK, got it! 🙂

I told my friend how I run Windows. I have two programs I'm using now, which basically makes my Windows 11, look like my Windows 10, which I had made to look like Windows 7, which I had made to look like Windows XP. So he says, so your Windows 11 looks like Windows XP, I said, exactly!

ExplorerPatcher: https://github.com/valinet/ExplorerPatcher

Open-Shell Menu: https://open-shell.github.io/Open-Shell-Menu/

Plus a bunch of other utilities to change some Windows settings, etc.. but these are by far the main two.

MyerPj

Community Expert

How long is the project and do you have plenty of space on your various hard-drives/ssds?

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Iddo1234Author

Known Participant

It's not happening with any particular project it is happening with anything that I try - old/new, short long - it seems to be related mostly to rendering previews (although possibly to other things as well).

I have enough space.