Premire Pro crash when rendering previews

Forum|Forum|1 year ago
May 23, 2024
4 replies
2394 views

Hi,

This has been going on for a while. My PP crashes (or gets stuck and sometimes requires me to restart the PC) when rendering previews. I tried everything I knew without results.

1. I completely (and I mean completely including dealing with old registry files and manually removing folders) removed and re-installed Adobe Creative Cloud (although it still has issues - loads super slow and needs to relaunch and only in with administrator privileges).

2. I Tried different file files, formats/codecs I don't think it has anything to do with that since it worked before with the same files from the same drive.
3. cleared cache (full).
4. Tried software rendering - still crashes.

5. I have a crash report for PP (you can't attach this format - kind of silly - but I put it on dropbox):
https://www.dropbox.com/scl/fi/i1b4eowmj5l5qcg76vqjf/d2def01a-3fef-4728-b04b-872085eb8e61.dmp?rlkey=few1go1cgg3myfpm4v927t95h&dl=0
Maybe this will help you help me.

It used to work fine but at some point something broke and I am not sure what. I know I need to re-install Windows and I will be doing that but that is a big project (lots of software, settings, etc. and I am in the middle of projects that I need to finish editing).

My system:
Latest PP.

Win 10 (fully updated).
Intel 13900K
MSI Z790 Ace (fully updated drivers)
All SSDs (Samsung 990/WD 850X)
96GB Ram
GTX 4070 (latest Studio drivers clean install)

Ig

This topic has been closed for replies.

I

Iddo1234Author

Known Participant

I also tried PP beta - the sec I pressed render to the video the program crashed.

MyerPj

Community Expert

That is some persistent problem you are having. Do you have any utilities running. GPU software, fan controls, head-up display, frame info, like to see how many frames you're getting in a game. Things you may have running that you could turn off, to try different things.

I

Iddo1234Author

Known Participant

This happens even when I just turn the PC on and open only PP so it's unrelated to other programs (at least as far as I can tell although it's hard to know as some stuff always runs in the background I guess).

It is important to understand that PP ran just fine until several weeks ago on the same PC which didn't undergo any hardware changes as far as I can tell - this is why I suspect it software not hardware (as I said I ran memtest86 and intel processor diagnostic tool - both came green and the problem seems to happen even when I use software decoding).

MyerPj

Community Expert

How long is the project and do you have plenty of space on your various hard-drives/ssds?

I

Iddo1234Author

Known Participant

It's not happening with any particular project it is happening with anything that I try - old/new, short long - it seems to be related mostly to rendering previews (although possibly to other things as well).

I have enough space.