Premire pro CS6 quits on startup

Community Beginner ,
Apr 23, 2022 Apr 23, 2022

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Hi,

 

I have CS6 production premium. The other applications seem fine - both photoshop and Audition, which I use quite regularly, work perfectly fine. But Premiere just quits on start up saying it has a serious error.

Any ideas?

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Adobe Community Professional ,
Apr 23, 2022 Apr 23, 2022

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Start with resetting preferences.

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Community Beginner ,
Apr 23, 2022 Apr 23, 2022

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As I uderstand it, I would do that by holding down alt when clicking on the icon - but it doesn't bring up the necessary box.

I'm Windows 7 btw.

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Adobe Community Professional ,
Apr 23, 2022 Apr 23, 2022

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quote

As I uderstand it, I would do that by holding down alt when clicking on the icon - but it doesn't bring up the necessary box.

I'm Windows 7 btw.


By @MrTreacle

Shift + Alt are the keys to hold down until splash screen for resetting preferences.

And NO, there will be no box popping up.

Splash screen will be empty afterwards.

AnnBens_0-1650739211208.png

 

 

As for the graphics card.

look for an older driver which support W7

https://www.nvidia.com/Download/driverResults.aspx/132838/en-us

 

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Community Beginner ,
Apr 23, 2022 Apr 23, 2022

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Holding down shift + alt whilst clicking on icon just brings up a properties box. The splash screen doesn't deploy if I do this.

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Adobe Community Professional ,
Apr 23, 2022 Apr 23, 2022

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Can you show a screenshot of this properties box

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Community Beginner ,
Apr 23, 2022 Apr 23, 2022

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I downloaded and ran that driver.

Now no video will play on this computer. I couldn't get into premiere before, but now no video at all will play on this computer.

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Adobe Community Professional ,
Apr 23, 2022 Apr 23, 2022

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Does that start happening recently ? are you on Mac or widnows  ? 

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Community Beginner ,
Apr 23, 2022 Apr 23, 2022

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Windows 7.

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Adobe Community Professional ,
Apr 23, 2022 Apr 23, 2022

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to Reset Preference :

 Hold down : ctrl + alt + shift  untill you get a message 

 

Screen Shot 2022-04-23 at 8.06.57 PM.png

 

 

make sure your Graphic card driver is up to date 

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Community Beginner ,
Apr 23, 2022 Apr 23, 2022

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But when? I can't start Premiere pro. It quits before it starts.

 

 

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Adobe Community Professional ,
Apr 23, 2022 Apr 23, 2022

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But when? I can't start Premiere pro. It quits before it starts.

 

By @MrTreacle

 

Hold down the keys and while you keep holding them down, launch Premiere Pro from either the Start Menu or an icon on the Desktop/Task Bar if you have placed it there. When you see the spash screen you can let go of the keys.

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Community Beginner ,
Apr 23, 2022 Apr 23, 2022

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I've been doing that. It doesn't work. I just get this -

pr2.png

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Adobe Community Professional ,
Apr 23, 2022 Apr 23, 2022

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Might need to pop out those disks and re-install and Use the Adobe Creative Cloud Cleaner Tool to solve installation problems 

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Community Beginner ,
Apr 23, 2022 Apr 23, 2022

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So, I completely uninstall all the adobe, and the run the install from scratch?

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Community Beginner ,
Apr 24, 2022 Apr 24, 2022

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Sorry, I just want to confirm - completely uninstall, and then reinstall from disk - that's what you suggest, yes?

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Adobe Community Professional ,
Apr 24, 2022 Apr 24, 2022

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Yes but only for Premiere.

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Adobe Community Professional ,
Apr 23, 2022 Apr 23, 2022

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What graphics card?

What graphics driver number?

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Community Beginner ,
Apr 23, 2022 Apr 23, 2022

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NVIDIA GeForce GTX 580

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Adobe Community Professional ,
Apr 23, 2022 Apr 23, 2022

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Are you using Driver Version: 391.35?

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Community Beginner ,
Apr 24, 2022 Apr 24, 2022

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No, it says 9.18.13.3523

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Adobe Community Professional ,
Apr 24, 2022 Apr 24, 2022

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Think that is a very old driver. Did you ever update those?

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Community Beginner ,
Apr 24, 2022 Apr 24, 2022

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ran an update last night

 

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Adobe Community Professional ,
Apr 24, 2022 Apr 24, 2022

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How did you update?

What driver was installed after the update?

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Community Beginner ,
Apr 25, 2022 Apr 25, 2022

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Right  clicked in device manager and asked to update driver. That got me the version I posted above.

 

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