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K
Kervens5E0D
Participant
February 15, 2021
Question

Presets folder invalid/moved

  • February 15, 2021
  • 2 replies
  • 388 views

Anyone knows what to do exactly? i am recieving a message everytime i open up prmeiere pro where a pop up box says my presets folder has  been moved / invalid and to please select my presets folder?

 

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2 replies

M
Michael Grenadier
Legend
February 15, 2021

always a good idea when posting a problem to tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card.     

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
February 15, 2021

I would reinstall and Use the Adobe Creative Cloud Cleaner Tool to solve installation problems 

    K
    Kervens5E0DAuthor
    Participant
    February 15, 2021

    Just ran the cleaner tool and did not solve the problem. 

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    February 15, 2021

    Never seen this before.

    Might want to contact support over chat and ask for video queue.

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