Priemiere Pro / Media Encoder cutting clips when exporting

Forum|Forum|4 years ago
March 22, 2021
4 replies
4077 views

When exporting either directly from Priemiere Pro or Media Enoder, the video clip gets "cut off" at some point towards the end. It appears to get stuck on one frame and then drop all audio/video for the remainder of the clip. I am exporting in H.264, Match source - high bitrate. The issue appears to have come up after the new update. Thanks.

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Akstotia22496880akhr

Participant

I found The Solution, REAL, I am having the same thing, I was frustrated... this happened to the H264 mp4 format, at the bottom after the bitrate you can find the VR Checklist, apparently all this time because of the VR. Uncheck, then your video will not be cut again. ✨🤘

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landonc62223405

Participant

I'm having the same issue with media encoder! I tried clearing premiere cache and re-installing all adobe products as mentioned in one of these comments and the issues is still happening.

I can export as Prores without issue, but mp4 seems to be the problem. I've tried exporting to Prores, then running those Prores files through media encoding and the file is the correct length, but the video and audio stops mid was through a 15 second clip.

After some trial and error, I think it has to do with exporting TO my media server (mine is Synology) because when I set the export destination to my local HD, it exports without issue. However, when I go from server to server OR local to server, I have the issue with mp4 where it only gets through the first half of the video clip and freezes on one frame. The frustrating part, is that media encoder does not throw an error and looks like everthing was successful. To be clear, Prores works fine, it seems to be when trying to encode mp4. I've tried with the server mounted over wifi and direct with a 10GbE connection, and still the same issue.

Macbook Pro (2018)
Big Sur 11.6.1
Media Encoder V22.0 (build 107)
Synology (DSM v6.2.4-25556)

michael53397279

Participant

Thankyou for pointing out that the export file system was on a NAS. I've been struggling with the same issue of the end getting chopped off my exported video and as soon as I changed the export directory to the local disk on my iMac it exported completely. This issue has gone on too long and is obviously wasting Adobe customer time, we will see if Adobe is actually responsive to this network storage issue. It's a symptom of companies wanting to sell disk storage at high profit margins, Apple with their internal drive pricing and Adobe with their Cloud Storage model, both see NAS as competition.

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landonc62223405

Participant

I may have found a workaround! Using a VBR with 2-pass instead of the single pass seems to be working when exporting to an external volume. Hopefully that works for anyone else with this issue.

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Lfletcher14

Participating Frequently

I'm having this exact same issue. I've tried

sending the video straight to media encoder via 'Export>Add to Media Encoder queue...'

rendering the video in after effects as a .mov file and then opening it in media encoder to convert it into an .mp4

and exporting as a premier pro project (which didnt open correctly so i wasnt going to completely start over)

I've probably spent the same amount of time trying to figure this out as i did actually making the video and am getting extremely frustrated.

Averdahl

Community Expert

Have you tried to set the Source Range to Entire Sequence in the Export Settings dialog?

In the image you can see what happens if i set an Out Point in the timeline before exporting. Since Sequence In/Out is the default setting this export will indeed be shorter than my timeline.

If it´s still an issue, post a screendump of the entire Export Settings dialog.

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Lfletcher14

Participating Frequently

Sorry, should have specified. I'm actually working in after effects, not premier pro. I dont think a button like that exists in after effects, does it?