Problème avec le Contour Shuttle Xpress

[Aleks.G]

Bonjours,

J’ai acheter le Contour Shuttle Xpress pour l’utiliser avec Adobe Premiere Pro 2023.
J’ai configuré les touches, mais Adobe ne prend pas en compte le changement de touche.

J'ai déjà installer/désinstaller plusieurs fois Adobe et l'application "Contour" mais toujours rien.

J'ai aussi ajouter les 3 périphérique qui sont dans l'onglet " Surface de contrôle" qui est dans Adobe Premiere Pro 2023 mais toujours rien.

Comment puis-je faire pour résoudre ce problème ?
Merci d’avance.

[Mike Dziennik]

I don't have this device so I'm only guessing. Have you reached out to Contour support? Does it work in other applications?

[Kevin-Monahan]

Bonjour, la panthere,

That sounds frustrating. Let’s try and fix this, then. 

Regarding third-party hardware, it’s difficult to troubleshoot from our perspective, as we do not have much info about this problem other than a portion of those with the device are experiencing the same issue (but not everyone). A viable solution is not yet in the forums. 

Is it possible to ask Contour Design at this point? Contour support contact page here: https://contourdesign.com/collections/multimedia-controller/products/shuttle-xpress. 

You can also make sure you have the current drivers here: https://contourdesign.com/pages/drivers

See if they can provide more details. If there is a bug on our part, I’ll help you file it and will advocate for a fix.

Merci,

Kevin