Problem importing Quicktime file created by screen record in Mojave

Forum|Forum|7 years ago
January 9, 2019
3 replies
11689 views

I've recently discovered the Screen Record function in macOS Mojave (Shift + Command + 5).

This creates a Quicktime .MOV file.

However, when I try to import into Premiere Pro I get the following message: File Import Failure. We were unable to open the file on disc.

Any ideas how to get around this please?

This topic has been closed for replies.

aa52734561

Participant

The simplest workaround I found (thanks to https://www.youtube.com/watch?v=uXN0jMA-gxs) is to simply rename the .MOV file extension to .mp4 and then import. No true converting or file repair necessary. It's almost too simple.

lukask46799618

Participant

nice. That worked. But seriously Adobe. Get it together. Ever since the update to Premiere 2020 I'm having some serious problems playing back random media which resulted in me having to delete my cache multiple times which I am not really fond of!

E

excited_Genie16B8

Legend

I recommend using hardware recorders for screen capture. They record to industry standard formats and...just work.

Products like the Ninja or Shogun series from Atomos and the HyperDeck series from Blackmagic Design, etc., are perfect for this type of thing.

M

Meg The Dog

Inspiring

I can't replicate your issue on my Mac running Mojave.

It works as expected.

Can you open the file in QuickTime Player?

MtD

M

matthewr85280907

Participating Frequently

I'm having this same issue. I used the Screen record function in Mojave to record 3 videos. The lengths of these videos were 46:35, 04:02:48 and 01:12:52... file format is .MOV

The first video (46:35) imported into Premiere with no issue. I'm using the latest update of Premiere 13.1.2

The other 2 videos were unable to import and I received the same error notice as Richard G. I used Handbrake to find some settings that would give me a repaired file, which worked, but it only repaired the first 48 minutes of the other 2 files, approximately.

Long story short, I think there's an issue with the screen recording once you surpass this 47-49 minute mark. I've done everything short of purchasing a software repair service. And even then, I don't know if they can do anything to fix it.

I would love any suggestions, but unfortunately I think these files are doomed

T

Trent Happel

Participating Frequently

I believe the import failures in Premiere Pro are due to lack of Complex Edit List support. Some (but not all, for some reason) screen recordings from the Mojave app will include a Complex Edit List, which Premiere Pro does not currently support. In current versions of Premiere Pro (eg: 13.1, 13.1.1, 13.1.2), when you attempt to import the clip(s) and receive the File Import Failure warning, you should also see the red warning icon in the bottom right of Premiere Pro. Click on this (or go to Window menu > Events) and you will see the error listed in the Events panel. Select the warning then click the Details button in upper left and it will note why the clip failed (File contains a complex edit list).

I don't believe QuickTime Player Screen Recording creates a Complex Edit List, so that may be something that works for you. Jim_Simon also lists some possible options above.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.