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S
Sontrar
Inspiring
February 28, 2024
Answered

problem inserting video or photo

  • February 28, 2024
  • 2 replies
  • 579 views

Recently when trying to put a video or photo in the timeline, I get this icon like a lock, I don't know why if I didn't touch anything and before it left me

    This topic has been closed for replies.
    Correct answer Sontrar

    If you can't drag files from the Explorer directly, something might be wrong with the computer system, such as folder permissions. You can contact support.

     

    To contact Adobe Support, do the following: 

    1. Make sure to sign in to your Adobe account. Allow popups and cookies on your browser. You may be unable to see the chat window if using a VPN.
    2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window.
    3. Type "Agent" in the chat box to be connected to a live agent.
    4. When you get an agent, ask to be connected to the video queue. These agents are specially trained to handle digital video and audio issues.

     

    I hope they can help you. Let us know what they say so that the community can stay informed and help others who are having trouble with the same situation.

     

    Thanks,
    Kevin


    I already found the solution to the problem, removing run as administrator, how is it possible for premiere to fail running it as administrator

    2 replies

    S
    siva_6061
    Participant
    December 3, 2024
    •  
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    February 28, 2024

    Hi @Sontrar,

    Thanks for writing in with the screenshots. Please ensure that the file can be imported first. Can you import the file to your project panel and then try to edit it into the Timeline? What happens? Let us know.

     

    Thanks!
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    S
    SontrarAuthor
    Inspiring
    February 28, 2024

    Before it let me put anything but now when I do it I get that, even if I make a new project

    S
    SontrarAuthorCorrect answer
    Inspiring
    March 1, 2024

    If you can't drag files from the Explorer directly, something might be wrong with the computer system, such as folder permissions. You can contact support.

     

    To contact Adobe Support, do the following: 

    1. Make sure to sign in to your Adobe account. Allow popups and cookies on your browser. You may be unable to see the chat window if using a VPN.
    2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window.
    3. Type "Agent" in the chat box to be connected to a live agent.
    4. When you get an agent, ask to be connected to the video queue. These agents are specially trained to handle digital video and audio issues.

     

    I hope they can help you. Let us know what they say so that the community can stay informed and help others who are having trouble with the same situation.

     

    Thanks,
    Kevin


    I already found the solution to the problem, removing run as administrator, how is it possible for premiere to fail running it as administrator

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