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yvonvite
Participating Frequently
March 15, 2021
Answered

Problem with Adobe premiere pro 2020 and 2021.

  • March 15, 2021
  • 2 replies
  • 3864 views

Hi I have a problem with my adobe premiere pro 2020 and 2021.

 

My adobe premiere pro 2019 works perfectly and the 2020 was working also pretty good at the begining and then someting happen. check the video : (Link removed by moderator)

When I play the footage it is not fluid, but it was working 5 or 6 weeks after the update to 2020.... 

 

I was hoping the problem was fixed for 2021, but no. I tried everything with 3 people already, downgrade, reinstall, ccleaner, etc with the adobe chat help... But nothing solve my problem, I'm desesperate, and I will switch to Davinci Resolve if I cannot fix that because I cannot work in that condition. 

Here is my last hope if somebody can help me...

My computer :
Windows 10, intel core I7-8700 CPU 3.70GHz, 32 Go of RAM, NVIDIA GeForce RTX 3080

This topic has been closed for replies.
Correct answer basil1891

@yvonvite  Few more things to check:

3) Try Preferences > Audio Hardware > Default Input => select "No Input"

4) Make sure that NVidia G-Sync/ AMD Freesync is off in driver control panel
5) Make sure you are using NVidia 'Studio' driver and not 'Game ready' one
6) Reset workspace: Window > Workspaces > Reset to saved layout or just switch to different one
7) Try on/off  "Mercury Transmit" option (Preferences > Playback > Enable Mercury Transmit)

2 replies

R
retrodas
Inspiring
March 15, 2021

Did you try to delete media cache files and then render the selection?

Y
yvonviteAuthor
Participating Frequently
March 17, 2021

I did that too, I uninstall all the adobe suite and reinstall it also... Same problem. Even when I render the selection, the play is not fluid.... I really don't want to format my whole computer wich is not guarantee it will work.

Y
yvonviteAuthor
Participating Frequently
March 18, 2021

@yvonvite  Few more things to check:

3) Try Preferences > Audio Hardware > Default Input => select "No Input"

4) Make sure that NVidia G-Sync/ AMD Freesync is off in driver control panel
5) Make sure you are using NVidia 'Studio' driver and not 'Game ready' one
6) Reset workspace: Window > Workspaces > Reset to saved layout or just switch to different one
7) Try on/off  "Mercury Transmit" option (Preferences > Playback > Enable Mercury Transmit)


Thank you su much, I just did the number 3 and it fixed my problem !!!! I spend almost a year using premiere 2019 because of that and spend 12 hours with the adobe chat to fix it without no results.... 

 

THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS 

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    March 15, 2021

    If the footage is variable framerate convert to constant framerate with Handbrake before bringing into Premiere.

    Y
    yvonviteAuthor
    Participating Frequently
    March 15, 2021

    Footage is constant framerate, I have same problems, with all my cameras wathever I film, Prores, H.264 or H.265, all files have the same results... Why is it working on my adobe premiere pro 2019 and not the latest version ?

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    March 15, 2021

    Might want to try import or using the Media Browser instead of dragging and dropping.

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