Problem with display driver, but graphic drivers are updated?

Question

Hey there!I've begun using all of the 2019 Adobe offerings (Bridge, Photoshop, Premiere, etc) yet I keep getting errors about there being a "problem with the display driver."All the troubleshooting guides I've found just tell me to update my graphic drivers, but they're already on the latest version. I have Nvidia 416.34, which I updated on 10/11, before I even installed the new Adobe updates.What other troubleshooting steps can I go through to resolve this? Everything else that depends on the graphic drivers (games, etc) works fine; it's just Adobe that's having these issues.

R Neil Haugen · Answer

As this is across all CC apps, you might first try uninstalling the CC Desktop app ... reboot ... download/install/sign-in, and see if that fixes the issue.

If not, uninstall the Nvidia graphics drivers in total. Reboot, and then start with a clean download/install of the Nvidia drivers. It sound like you've got something stuck in a registry file somewhere that's tripping up the Adobe apps.

Neil

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded