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AxM
AxM
Known Participant
September 25, 2018
Question

Problems with audio playback

  • September 25, 2018
  • 10 replies
  • 1433 views

Hello everyone

My namy is Alex.

I work in Africa and have CC 2018 package.

I am a video editor and have had issues with playback of edited material for viewing.

Audio stops, from time to time, on the voice track or music track, during parts of the video.

I work with Adobe CC 2018.

Windows 10 Pro 64-bit

32 MB RAM 

GPU Acceleration CUDA

Device Class ASIO

Blackmagic Audio

Attached is a video that further clarifies the problem.

https://adobeio.zendesk.com/attachments/token/0yeguST82gzipCMzWz1MCV7St/?name=VIDEO+ADOBE.mp4

This error occurs only in the display and not in the export.

How can I solve this problem?

    This topic has been closed for replies.

    10 replies

    Grigor Poghosyan
    Grigor Poghosyan
    Participating Frequently
    October 1, 2018

    You have only A1 and A2 audio tracks activated, activate them all to have correct audio playback.

    AxM
    AxMAuthor
    Known Participant
    October 2, 2018

    Hi Grigor

    In this project I actually only have two audio tracks enabled but in others I have the four tracks in solo track and the problems occurs in the same way.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    October 10, 2018

    Still having audio problems, AxM? Please let us know.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    AxM
    AxMAuthor
    Known Participant
    September 26, 2018

    AxM
    AxMAuthor
    Known Participant
    September 26, 2018

    Hi Grigor.

    Of course, follow as screenshots:

    Grigor Poghosyan
    Grigor Poghosyan
    Participating Frequently
    September 26, 2018

    Could you please provide us a screenshot, wherer we can see the whole timeline and all the panels next to it. thanks

    AxM
    AxMAuthor
    Known Participant
    September 25, 2018

    I'm making the video available for you to understand.
    Thank you again.

    https://youtu.be/dJP8fjuvk1Q

    AxM
    AxMAuthor
    Known Participant
    September 25, 2018

    Sorry Jim, below are the specifications of the cameras:

    PXW 400 pro.sony

    PXW X400 pro.sony

    PXW X320

    The video format is always MXF FULLHD 25fps

    AxM
    AxMAuthor
    Known Participant
    September 25, 2018

    Hi Jim.

    Yes, I work with Blackmagic Audio.
    I can not believe what the video format is. I work in a production company where the other computers have the same specifications as my computer and the problem only happens on my computer

    E
    excited_Genie16B8
    Legend
    September 25, 2018

    You haven't actually answered the two questions I asked.

    E
    excited_Genie16B8
    Legend
    September 25, 2018

    What is Blackmagic Audio?

    What camera was used to film the footage?

    AxM
    AxMAuthor
    Known Participant
    September 25, 2018

    Thanks Grigor

    I tried, but I still have faults.

    Grigor Poghosyan
    Grigor Poghosyan
    Participating Frequently
    September 25, 2018

    The link you attached to your question does not work, as far as I understood your problem, I can offer a temporary solution, mark all tracks solo, and play the video, when everything is ok, unmark them.

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