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aidenw66190705
aidenw66190705
Participating Frequently
July 19, 2019
Question

Problems with sound in Premiere Pro

  • July 19, 2019
  • 4 replies
  • 1558 views

I was just passed around my Adobe Support by 6 hours by Indian men that couldn't understand how to even input an email address this is ridiculous, I have worked with Adobe software for the past 10 years, I tried to open premiere pro-2018 and it said my trial was over even though I pay for all apps, this is insane to me that for 6HOURS OF A WORK DAY I was Bounced around until finally I reached the highest up that individual support has, Who told me solution to the problem (after an hour on the phone) was to just get a 30 day free trial, and transferred me to sales instantly, they told me there are no 30 days free trial, and that they think I should buy a new account and cancel it each 14 days so I don't get charged..... finally I found an enterprise support number through a random lower up, which everyone told me doesn't exist. This is an absolute joke I have a large social media following and would love to be able to tell them to leave adobe but there is not a lot of other options. so I guess if anyone knows how to transfer a 2019 all apps to 2108 all apps let me know... Adobe customer service is a joke

(Mod: changed subject and moved to Premiere forum)

    This topic has been closed for replies.

    4 replies

    aidenw66190705
    aidenw66190705Author
    Participating Frequently
    July 22, 2019

    I am not a Trial Member I pay for all apps when the Enterprise support person checked my account I should have access to all apps old and new

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 22, 2019

    Your IT department has to package previous versions and send them out to you.  Depending on policies that may or may not be possible.  Contact your IT dept.

    Nancy O'Shea— Product User & Community Expert
    aidenw36072698
    aidenw36072698
    Participant
    July 21, 2019

    Sorry this was a bit of a Rant I was fed up yesterday after being passed around in circles I pay for all apps, my premiere 2019 doesn't have sound I have gone through all the forums and haven't been able to fix it but after my 5th support call the man suggested I downgrade I did and it worked but then a couple months later I got kicked and was told I need to buy the 2018 versions even though I pay for all apps, after 3 hours on the phone with them a higher-up told me he was sick of talking to me and told me to make a new account and cancel every 14 days. They told me there was no support line for enterprise support, the salesman gave me a number the support man told me that I should have 2018, included in what I pay for I am trying to figure out how to clear the fact that it says trial over. Sorry, he above post was a very angry and emotional rant after being unable to work with deadlines coming up.

    bucksommerkamp
    Community Expert
    bucksommerkampCommunity Expert
    Community Expert
    July 21, 2019

    So it sounds like the real issue here is:

    my premiere 2019 doesn't have sound

    I'm moving this question to the Premiere forum. You're far more likely to get help there.

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    July 20, 2019

    Can you give us some more facts about what you are trying to do exactly? There’s  lots of irrelevant detail in your post.

    if anyone knows how to transfer a 2019 all apps to 2108 all apps let me know...

    Are you trying to upgrade Premiere Pro 2018 to 2019?

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 20, 2019

    https://forums.adobe.com/people/John+Waller  wrote

    Can you give us some more facts about what you are trying to do exactly? There’s  lots of irrelevant detail in your post.

    if anyone knows how to transfer a 2019 all apps to 2108 all apps let me know...

    Are you trying to upgrade Premiere Pro 2018 to 2019?

    Looks more like a downgrade...

    ABAMBO | Hard- and Software Engineer | Photographer
    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    July 20, 2019

    Yes, a literal reading of what is written suggests a downgrade.

    I was trying to read between the lines.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 19, 2019

    Nice rant but you're not giving us much to go on except this: "I tried to open premiere pro-2018 and it said my trial was over even though I pay for all apps,"

    See related help article below.  If your log-in is correct, it's probably a corrupted Host File.

    Stop Adobe Creative Cloud from opening in trial mode after purchase

    Nancy O'Shea— Product User & Community Expert
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