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O
OtavioSanp32993644yco6
Participant
October 18, 2023
Answered

Processor incompatible with 24.0 premiere version

  • October 18, 2023
  • 4 replies
  • 7632 views

Good night, i was trying to update for the 24.0 premiere version and it said that the processor is incompatible and must have AVX2. How can i download without any error?

    This topic has been closed for replies.
    Correct answer MyerPj

    What hardware are you using. Win, Mac, and the processor, etc...

     

    Here's a link to the other thread.

    https://community.adobe.com/t5/premiere-pro-bugs/pr-24-0-says-not-compatible-on-13700f-pc/idc-p/14156754#M15943

    4 replies

    J
    John23899161bno7
    Inspiring
    October 30, 2023

    You can use Intel official utility to check if your CPU has AVX2 or not. https://www.intel.com/content/www/us/en/support/articles/000090473/processors/intel-core-processors.html

     

    Mine doesn't even have AVX1, but it's working fine. What does AVX2 do? Why it is a minimum requirement? 

    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    October 30, 2023

    What PP version are you on, and your OS?

    J
    John23899161bno7
    Inspiring
    October 30, 2023

    I rarely use PP, mostly AE and Media Encoder with Windows occasionally. CC Cloud won't upgrade latest version due to AVX2, no biggies. 

    R
    RjL190365
    Legend
    October 18, 2023

    Sorry, but your processor is too old for the 2024 version. AVX2 support did not arrive onto Intel platforms until the 4th-Gen Intel Core CPUs were introduced in 2013. For AMD, one would have had to wait until the first-gen Ryzen CPUs were introduced in 2017.

      MyerPj
      Community Expert
      MyerPjCommunity ExpertCorrect answer
      Community Expert
      October 18, 2023

      What hardware are you using. Win, Mac, and the processor, etc...

       

      Here's a link to the other thread.

      https://community.adobe.com/t5/premiere-pro-bugs/pr-24-0-says-not-compatible-on-13700f-pc/idc-p/14156754#M15943

      O
      OtavioSanp32993644yco6Author
      Participant
      October 18, 2023

      I have already read this, but my processor don't have this feature (its from 1st generation of intel core). I would like to know how can i download without a compatible processor?

      Thank you.

      MyerPj
      Community Expert
      MyerPjCommunity Expert
      Community Expert
      October 18, 2023

      Sorry mate. Adobe allows a wide range of hardware to be used with their software, but if you don't meet the minimum requirements, that's as far as it goes. Stick with whatever version you can use, if 2023, you can use that. I have a side rig I use for other stuff now, but it still has 2017 on it, because, that's when that computer was good and the software worked with that hardware. Each generation of software needs more and more hardware... that's the nature of software. You wont get good performance with modern software on an older machine.

      MyerPj
      Community Expert
      MyerPjCommunity Expert
      Community Expert
      October 18, 2023

      We just had a thread with the same issue. It was fixed by enabling AVX2 in the bios

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