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Participant
April 12, 2021
Question

Program freezes after a few minutes or sometimes after a few seconds of usage.

  • April 12, 2021
  • 3 replies
  • 864 views

I installed the new 2021 version of Premiere and that's when the problem started. I would start working and the program would crash only after a few minutes of usage. The problem with any files longer than 10 mins. 

I had reinstalled the program twice, reset my pc, lowered ram usage, and cleared out scratch disks but the problem still persists, After the program just freezing the video player is all white and doesn't work. I can't change workspaces either, any help would be greatly appreciated. 

Here are some screenshots. 

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3 replies

Peru Bob
Community Expert
Community Expert
April 12, 2021

If NVIDIA graphics,, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

Community Expert
April 12, 2021

system specs?

DeveshUAuthor
Participant
April 12, 2021

AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx 2.30GHz

8.00 gigs of RAM, 256 GB storage. 

Peru Bob
Community Expert
Community Expert
April 12, 2021
quote

8.00 gigs of RAM, 256 GB storage. 


By @DeveshU

That may be the issue.

Only 8 GB RAM and only one small hard drive.

Community Expert
April 12, 2021

did you try to reset the preferences? (hold option or alt on the splash screen)

DeveshUAuthor
Participant
April 12, 2021

Yes, but that didn't work either. I also changed the audio input to "no input" but that didn't work as well.